Warranty Leader Americas
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AI Summary
Lead a team of Warranty Engineers to resolve customer warranty claims for New Unit equipment across the Americas. Drive the regional adoption of the Global Warranty Governance Framework and implement Lean principles to improve operational efficiency and reduce cost exposure.
Job Description Summary
Our mission:At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world.
We are seeking an energetic, results-driven Lean practitioner to serve as Pole Warranty Leader within the Americas Services Organization. In this role, you will lead an experienced team of Warranty Engineers responsible for end-to-end resolution of customer warranty claims associated with New Unit equipment contracts across the region. Partnering closely with the Global HDNU Warranty Leader, you will drive regional adoption of the Global Warranty Governance Framework and support timely punch list item closure. Through strong cross-functional collaboration with key stakeholders across Project Management, OFS, Engineering, Quality, GSC, ITO and Finance, you will help improve
customer satisfaction, reduce warranty cost exposure and enhance operational
performance.
Job Description
Roles and Responsibilities
Leadership and Team Development
- Lead, coach, and develop Warranty Engineers to meet regional demand and performance expectations
- Assess resource requirements and develop hiring plans aligned with the project portfolio and warranty capacity model
- Oversee onboarding, training, and capability development to ensure the team is equipped to execute effectively
Governance and Execution
- Regional implementation of Global Warranty Governance in close coordination with HDNU Organization; including standard work adherence, handover readiness, escalation, resource & cost management and associated metrics
- Ensure timely, cost-efficient performance of Warranty execution across regional portfolio and support of punch list closure
- Lead Warranty operational reviews across Services and HDNU Business Lines
- Support customer-facing discussions for planning, execution and resolution of claims
Process Improvement and Standardization
- Define and drive productivity and process improvement initiatives to improve execution efficiency and customer outcomes
- Collaborate with Global and Pole Warranty teams to identify, share and implement best practices & drive process standardization across regions
- Apply Lean principles to identify waste, improve workflows, and strengthen operational discipline
Data Reporting and Problem Solving
- Track & trend reported warranty claims to identify defect recurrence, support RCA, enable problem solving and read across in partnership with other Functions
- Drive data quality and discipline within warranty management systems to improve reporting reliability and analytics capability
- Prepare and deliver operational updates, trend analysis, and performance reporting to senior leadership
Commercial and Cost Management
- Establish and monitor warranty cost control mechanisms including budget tracking, forecast accuracy, cost recovery and productivity performance across regional operations
- Partner with commercial organizations to integrate learnings from claim trends, execution challenges and contractual learnings into future bid development
- Strengthen early- stage warranty claim assessment processes to improve warrantability determination, reduce non-recoverable cost exposure and ensure proactive customer engagement
Required Qualifications
- Bachelor’s degree from an accredited university or college
- Minimum of 10+ years of experience in the Power Generation Industry, preferably in services, warranty, field operations, or project execution
Desired Characteristics
- Proven experience leading and developing multi-disciplinary teams
- Excellent stakeholder management skills with ability to influence cross-functionally at all levels of the organization
- Exceptional problem-solving, decision-making, and prioritization skills under pressure
- Proven ability to prepare and deliver operational briefings to senior leadership
- Experience using data and KPIs to manage performance, identify trends, and drive improvement
- Demonstrated ability to manage costs, forecasts, and resource planning
- Warranty Management experience & strong commercial acumen
- Field experience with gas/steam turbines, generators, or other heavy-duty power generation equipment
- Experience with contract terms, cost recovery, and customer escalation management
- Lean leadership experience with a track record of driving continuous improvement, standard work, and process efficiency
- Servant leadership mindset with a highly collaborative approach and demonstrated ability to drive change
- Strong communication & interpersonal skills
- Experience working in a global, matrixed organization
- Data-driven decision maker who can act decisively in ambiguous and fast-paced environment
- Use of AI-based tools to enhance productivity
**You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada**
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on June 09, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
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