VP / Sr. Director, User Experience

 Published 19 days ago
 United States
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OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive! 

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The VP / Senior Director of Design will lead the product design organization for OpenGov globally. The incumbent in this role  will be a thought leader, systems thinker, and design innovator with a people-first mindset - someone who can set a clear vision, build bridges, connect dots, foster trust, and gain consensus. You will provide product design direction, strategy, and management at product lifecycle level and contribute to short-and medium-term strategic planning. You will influence and coach your team to achieve design excellence, ease of use, and product success.

The ideal candidate will be a strong, inspirational leader and strategic innovator who leverages best practices, research, and partnerships with customers and stakeholders across the organization to identify and develop compelling experiences that sets the standard for Govtech products in the industry.


Vision and Strategy

• Take a pragmatic and practical approach to defining an experience vision collaboratively and at the right fidelity — and then translate vision into actionable next steps that supports the product roadmap and one that product designers can execute against.

• Work within the product design team and with other product and engineering leaders to propose and improve various processes to inspire innovation and promote new ways of working.

• Work with cross-functional peers to identify and prioritize high impact opportunities along the product customer journey and execute on them.

Product Delivery, Strategic Planning, and Alignment

• Deliver best in class user experiences for our customers.

• Be accountable for all product design deliverables, processes, and standards in the organization.

• Collaborate with your cross-functional partners to align product goals, roadmap, delivery schedule, and processes to business OKRs and stakeholder timelines.

• Lead the continued evolution of OpenGov’s design system, ensuring the component and pattern libraries adhere to the OpenGov’s brand and established standards for system design and accessibility.

Product Delivery, Strategic Planning, and Alignment

• Develop individualized career development plans for direct reports and coach them through success. 

• Develop strong relationships and establish a position of influence with counterparts across the organization, particularly among your product, engineering, and marketing peers and teams. 

• Stay abreast of industry best practices, technical, and process trends and developments; continually introduce them into the workflow to keep OpenGov’s product experiences competitive and to attract and retain world class design talent.

Requirements and Preferred Experience:

• BS/Masters or significant work experience in a HCI, Design Management, Information Systems, or an equivalent form of relevant design training.

• Experience influencing and shaping executive strategies with design concepts.

• 5+ years of experience hiring and managing product design managers, building and scaling a team of product designers.

• 10+ years of hands-on experience designing at an enterprise level; SaaS product experience preferred.

• Proven experience in matrix team and product-line alignment

• Expert grounding in design-thinking methodologies with proven hands-on experience working in an agile environment

• Ability to think creatively, to collaborate and to communicate ideas to senior stakeholders, customers, team members, product managers, and engineers.

• Demonstrated ability to lead long-term research driven strategic projects while ensuring day-to-day design deliverables are timely and well tested

• A keen understanding of how to implement and use Design Systems and Patterns to scale and simplify design execution

• A passion for making government processes more efficient and effective

Product Delivery, Strategic Planning, and Alignment

• Exceptional portfolio demonstrating strong problem-solving capabilities and systematic or strategic approach to cross-platform product design.

• Deep understanding of usability and user-centered design practice and process.

• Experience working cross functionally in an agile environment.

• Experience using research insights to influence business and product strategy.

• Experience with experimentation methods, with deep consultative capabilities in concept testing practices and driving innovation in a high growth environment.




What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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