Role Title: Virtual Registered Nurse (Virtual RN)
Manager: Devon Klauck, Sr. Director, Clinical Product and Quality Care
Location: AZ, CA, or NY
Availability: Weekdays, 8hr shift between 6am-6pm PST
Tia is a full-stack women's healthcare business that builds products, tools and services to help every woman be her own patient advocate and get meaningfully better healthcare. Our latest product is the Tia Clinic — a "one-stop-shop" for female health with gynecology, primary care and wellness under one roof, and one health record. We’re putting the soul back in medicine, one patient and one provider at a time.
As a mission driven team, we’ve rallied so that patients & providers might be able to experience healthcare with greater satisfaction, less frustration & improved outcomes, which means not just upending operational models, care models and technology, but entirely redefining the emotional journey of each team member as we experience this journey together.
Read more about Tia’s:
Role Summary: As a Virtual RN, you will be part of Clinical Operations at Tia, working with teams across the company to empower providers to focus on patient care and support overall business needs. You will also be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia.
Day-to-day patient communications
Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare.
Answering clinical questions in chat and escalating as appropriate
Prescribing on behalf of the provider
Reporting lab results
Communicable disease reportingCompleting appropriate steps for reporting communicable diseases per county/state guidelinesAssisting with medical clearance/health forms
Work collaboratively with care team members to facilitate careAct as a team when it comes to a patient’s care, working together to ensure we can provide a high quality patient experience. Manage coordination of care within Tia’s ecosystemDevelop & execute on core competency
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence — in people, process and product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:
Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.
Location: This is a fully remote position. There is a preference for candidates located in either San Francisco, New York, Los Angeles or Phoenix. (CORP ONLY)
Note: Spacing should be consistent throughout post. Edit as needed!
This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!