Fast track your Career while working from the comfort and convenience of your home.
TSD Global is hiring now for Work From Home Call Center Representatives.
The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!
We also have a reimbursement campaign for certain qualifying purchases and/or costs incurred by internet service changes plus a monthly stipend incurred by internet services and other utilities
- Competitive hourly wages and up to an additional $150 + per week in weekly commission opportunities
- Two base hourly pay raises during first year of employment
- Weekly Pay
- Both Full and Part Time Schedule Opportunities
- 100% Paid Virtual Training. No on site Training needed!
- Advancement opportunities into virtual leadership, training, quality and workforce management roles
- 401k Plan / 100% match
- Medical, Dental and Vision Insurance after only 90 days for Full Time
- Free Satellite Radio service perks
- Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify
Specific Job Responsibilities
- Contact existing customers on behalf of SiriusXM Satellite Radio.
- Upgrade or resubscribe their services utilizing state of the art technology and client relationship management systems
- Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
- Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
- Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
- Adhere to operational processes, PCI compliance, client standards, and program standards.
- Must be an Ohio Resident
- Must complete a video interview. Link will be emailed if selected
- Private and secure work space at home free from background noise or distractions
- Sales, Retail, Restaurant or Customer Service Experience preferred
- Professional vocabulary
- Excellent Communication skills both oral and written
- Assertive, quick thinking
- Excellent schedule adherence and attendance
- Prior work from home call center experience a plus!
- Good computer skills
- Must pass a standard background check
- Must provide your own Computer
- Internet Connection - Minimum of 25 Mbps download and 5mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
- Windows 10 Desktop or laptop current on all security updates or Macbook ( At least MacOS Mojave 10.14 or higher)
- For Macbook Users, you will be required to have a Landline. if Landline is not available, you may avail yourself of the low-cost paid softphone through CounterPath. This service is around $35 / year.
- High-quality noise-canceling wired USB headset
- Dual Screen Set-up - a separate 19" monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
- Free space - 5 GB
- Processor speed - Dual Core 2 GHz or better
- RAM Required - 4 GB
- Anti-Virus - Full versions of Windows Defender or Essentials
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
- This is an employer-written question. You can report inappropriate questions to Indeed through the "Report Job" link at the bottom of the job description. "You must complete a video interview for this position through SparkHire. Please supply your personal email address in order to receive the video interview link and please check your email for the SparkHire link."
- High school or equivalent (Required)
Work Location: Multiple Locations