Vice President, Professional Services - Tristate / East Coast / Remote

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Posted 5 days ago United States Salary undisclosed
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Job Description

EVRYTHNG we are blazing a trail in the digitisation of physical products, applying the latest technologies in blockchain, machine learning and big data analytics. Our team members are proud to work with some of the world's biggest brands. EVRYTHNG is an agile, fast-paced startup environment, with offices in London, New York, Beijing, Minsk and Lausanne. You are an outstanding customer-facing technical leader who will lead EVRYTHNG's Global Professional Services organisation. Forming partnerships with your commercial counterparts, you will have responsibility for ongoing and end-to-end technical engagement with EVRYTHNG's clients globally. Together with your teams, you will drive implementations of EVRYTHNG to deliver world-class commerce experiences and ensure any production technical issues are resolved promptly. As a skilled negotiator and persuader of C-Suite decision makers in major enterprises, you'll have a significant network in our target sectors. You'll have a deep understanding of the complexities of digital transformation, meaning that you can bring genuine subject matter expertise to conversations with our customers.We think that a passion for technology is essential too. Particularly around the significant benefits that EVRYTHNG can provide to this sector.Having led professional services teams in the past, you'll have a strong story to tell about exemplary client delivery and significant customer growth.This position can be based out of the UK or the USA.RequirementsWhat You'll Do Lead, coach, and grow the global professional services and support teams to make them successful in their day-to-day operations Possess deep knowledge of enterprise SaaS and best practice deployment strategies Partner with the account teams during the sales process to position, scope, solution, and propose Professional Services Display outstanding communication and presentation skills to clients and team Deeply understand the EVRYTHNG product and be capable of communicating the business value to potential prospects and existing clients Lead customers and project team members through the project life cycle, ensuring projects are delivered on time and on budget with high project satisfaction Support and guide technical resources Build customer relationships at all levels of the organization and serve as a trusted advisor to EVRYTHNG customers Work cross-functionally with our Sales, Customer Success, and Product teams to ensure a successful implementation, engagement, usage, and customer experience Engage in demos, discussions, and use-case scenarios or assist the sales team with various types of technical and implementation conversations Contribute to the overall growth and development of the Professional Services organization, scaling in line with demand forecast BenefitsSkills and QualificationsThe successful candidate will have the following attributes: 10+ years of implementation experience working with enterprise customers Proven record of building and growing high-performance teams Experience managing complex projects and multiple implementations simultaneously Technically knowledgeable, comfortable overseeing technical work streams within a project Experience participating in sales cycles and conversations Track record of managing time appropriately, prioritizing, and being very organized in a fast-paced environment Experience developing and managing key Professional Services KPIs (utilization, margins, etc.) Driven, adaptable, with great communication skills across all levels Open to travel as neededWhy You'll Love Working Here Generous holiday allowance Flexible working Generous benefits package