UX Researcher (User Experience Researcher)

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timePosted 3 days ago location United States salarySalary undisclosed
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Job Description

Job Title UX Researcher User Experience Researcher NO Corp to Corp Applicants at this time please Job Description As a UX research analyst, you will be focused on providing value to our client's customers, ensuring the usability of our products and maintaining and overseeing continuous customer feedback. You will report to the Director of Product Design and work alongside other designers, product management, engineering, internal users and external customers to enhance user experiences that build great products. The ideal candidate is self-directed, humble, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible solutions. She is an expert in visual communication, very proficient in research methods and can translate user feedback from stakeholders into actionable objectives for in-product training, design and product changes. UX research analyst lives and breathes user experience , driven from working directly with customers to gain insight, to drive design andor product changes and where necessary, develop interactive in-product training (Pendo). The coordination of these outcomes is key to this position. Principal Duties and Responsibilities include but are not limited to Collaborate with designers, product managers, engineers, and customer facing stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment Grow our user research and insights capability as our product teams and portfolio expand, establishing an effective and continuous user engagement process Plan, organize, execute and summarize user interaction sessions and workshops as necessary to support UX research activities Conduct qualitative and quantitative user research that deepens our understand of the user base for our product offerings, as well as change initiatives Collect and analyze user behavior through Pendo, analyticsserver logs, online experiments (AB testing), card sorting, benchmark studies, lab studies, and surveys Work closely with leadership, sales and operations to evangelize the benefits of research driven design Mentor, effectively communicate research insights findings to product teams and stakeholders, leading with data-driven analysis, via written reports and oral presentations Work with product managers and designers to iterate on and refine the current user experience to enhance the product experience. Understand and respond to data (usability studies, user feedback and industry focus groups) to create product, design recommendations or in-product training (Pendo) changes. Where in-product training is needed, rapidly create deliverables. Tips, guides, journey mapping, training wireframes, mockups, video s, etc. Drive user testing and usability studies. Proficiency in Pendo (or equivalent) and experience managing and working with an in product training application Qualifications Bachelor's degree or equivalent. Minimum of 3 years experience conducting UX research and analysis for software, SaaS solutions Substantial experience conducting semi-structured interviews and usability studies, both live and remotely Demonstrable experience analyzing user feedback in both qualitative quantitative formats user research, ab tests and other data driven methodologies Ability to deliver quickly, reacting to tactical high impacting changes and switch quickly to being more strategic, project planning. Meticulous attention to detail in execution of consistent, compelling work Experience with agile development Excellent interpersonal, collaboration and organizational skills Excellent time and project management skills Excellent written, verbal, and presentation skills. High proficiency in instructional writing as well as technical writing. Software Proficiency io (preferred) Figma (or equivalent design tools) com (preferred) Com (preferred) MicrosoftGoogle products (required) FlowMapping software (VisioLucidchart) Interest in emerging technologies in web, mobile, and other digital delivery platforms Job Location Scottsdale, AZ OR Denver, CO (west coast area is acceptable) Start Date ASAP Required Bachelor s Degree Industry Voip Business Nice to have Benefits SES hires W2 salarybenefitted and W2 hourly non-benefitted employees . Our employee benefits include group medical, dental, vision, life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more. Due to corporate regulations, we cannot work with outside companies on this opening only direct, individual candidates representing themselves to SES, please. About SES Systems Engineering Services Corporation (SESC), founded in 1989, is a leading provider of technology solutions to Fortune 1000 companies and government organizations. Specializing in Accelerated Development Services (agile application development, mobile, systems integration, project and program management), Architecture Services (SOA, Microservices, Cloud), Data Services (DW, BI, Big Data), Testing, Cyber Security and DevOps, SESC is guided by a corporate mission to provide valuable solutions to our clients technology needs through responsive quality services. Please forward resume directly to for immediate consideration. rstarinieri sesc .com Robin Starinieri Sr. Technical Recruiter Systems Engineering Services Corporation