Utilization Management Assistant

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Receive, triage, and prioritize denied hospital claims based on timely filing requirements, financial impact, and payer response deadlines.
• Conduct root cause analysis to identify clinical, documentation, authorization, or payer‑related reasons for denial.
• Coordinate with nurse reviewers, coding, utilization management, and revenue cycle teams to determine appeal viability.
• Assemble and submit complete appeal packets, ensuring inclusion of appropriate clinical documentation and payer‑specific requirements.
• Submit appeals via payer portals, secure fax, or mail, and confirm receipt to ensure timely adjudication.
• Perform systematic appeal/um follow‑up at defined intervals until final claim resolution is achieved.
• Track denial and appeal activity, maintaining accurate documentation within hospital and payer systems.
• Identify denial trends and recurring issues and communicate findings to leadership to support process improvement initiatives.
• Adhere to all hospital policies, payer guidelines, and regulatory requirements related to claims and appeals processing.

What You Will Need:

• Requires a high school diploma
• 3-5 years of prior relevant experience in hospital revenue cycle, clinical denials, appeals, utilization management, or medical claims processing, health information management, or a related field.

What Would Be Nice To Have:

• Associates or Bachelors in healthcare administration,
• Clinical background or experience working directly with nursing or utilization management teams.
• Experience with inpatient hospital claims, DRG‑based reimbursement, and payer portals.
• Strong understanding of payer denial codes, appeal workflows, and hospital billing processes.
• Excellent organizational, analytical, and written communication skills.
• Ability to manage multiple accounts simultaneously while meeting strict deadlines

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.