Training and Onboarding Consultant

At Constant Contact, we are truly amazing people who take ownership and make an impact by operating with the mindset, integrity, and courage of small business owners. There’s something profoundly rewarding about knowing that your work empowers people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits, and individuals succeed by providing them with the resources and tools they need to grow online. New challenges and possibilities energize us, and we’re just getting started!

The Ask a Trainer program provides a high-touch, consultative training experience for customers seeking expert guidance on leveraging Constant Contact’s platform. As a Training & Onboarding Consultant, you will host daily drop-in sessions via Google Meet, helping customers effectively understand and utilize Constant Contact’s platform.

This role is ideal for someone with a strong Customer Success and SaaS training background, a passion for teaching, and the ability to break down complex concepts into simple and actionable insights.

What You'll Do:

Strategic Training & Consultation

• Host live daily "Ask a Trainer" sessions where customers can drop in to ask product-related “How do I” questions.
• Deliver live, consultative training sessions that go beyond simply answering questions—helping customers understand not just how to use Constant Contact but also why and when to use specific features for maximum impact.
• Engage customers in strategic discovery conversations, assessing their marketing goals and recommending tailored solutions.
• Adapt training approaches dynamically, recognizing and responding to different learning styles and levels of technical proficiency.
• Foster an engaging, interactive environment where customers feel comfortable asking questions and exploring solutions collaboratively.
• This position requires strategic thinking, strong business acumen, and the ability to adapt training approaches(script?) based on each customer’s unique needs and learning style.

Live Product Guidance & Best Practices

• Walk customers through live product demonstrations, ensuring they gain hands-on experience and confidence using Constant Contact’s tools.
• Provide real-time guidance on feature implementation, campaign setup, automation, and integrations, helping customers execute their strategies effectively.
• Offer marketing best practices and industry insights, ensuring customers leverage the platform to drive measurable business success.

Customer Engagement & Knowledge Sharing

• Encourage customers to think beyond their initial question, helping them align their overall marketing strategy with product capabilities.
• When appropriate, promote self-sufficiency by directing customers to relevant educational resources, such as webinars, video tutorials, and help center articles.
• Identify common customer challenges and feature adoption barriers, sharing insights with internal teams to improve training materials and enhance the product experience.

Who You Are:

• Possess a robust understanding of Constant Contact’s product offerings and demonstrate a rapid learning curve.
• 2+ years of experience in a customer-facing training, onboarding, or customer success role (preferably in a SaaS or marketing technology environment).
• Six months in current role with strong attendance; Not currently on any performance plan/warnings.
• Familiar with marketing automation, email marketing, and digital marketing best practices.
• Proven ability to deliver engaging, high-impact training sessions in a live, interactive format.
• Tech-savvy, with the ability to quickly master and teach new software tools.
• Excellent verbal and written communication skills, with a clear and engaging presentation style.
• Ability to work independently and collaboratively as part of a team of trainers
• Customer-obsessed educator with a passion for helping businesses grow through effective marketing.
• SaaS and marketing-savvy professional with hands-on experience guiding customers in software adoption.
• Consultative problem solver who can assess business needs, challenge assumptions, and provide tailored recommendations.
• Strong communicator and facilitator who can break down complex concepts into clear, actionable insights.
• Ability to pivot to meet the needs of diverse audiences and learning styles.