Tier III Technician (Remote)

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timePosted 11 days ago location United States salarySalary undisclosed
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Job Description

Job Description

Our client is seeking a Tier III Technician (remote) for an exciting contract to hire opportunity. The Tier III Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for Tier III general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier III level support. Must be able to effectively manage and complete tasks independently.

• Provide extensive O365 Support
• Monitor and respond effectively to support requests received through the IT helpdesk system
• Research and recommend purchases of computers, printers, peripherals and software
• Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
• Image and migrate computers
• Document processes for training purposes
• Assist with some Network/Server level projects/tasks as needed
• Use remote software to resolve problems that can be fixed through a remote session
• Other tasks as needed

• Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
• Excellent customer service disposition
• Excellent communication skills including verbal, written, and listening skills
• Ability to handle a wide variety of duties with minimal supervision
• Willingness and ability to lift and/or move equipment/boxes up to 50lbs

• 5+ years of overall Helpdesk Support experience (at least 3 year of Tier II support)
• Must have a strong background in Office 365 support
• Must have Windows 10 support experience
• A+/Network+/Microsoft/Apple Certifications a plus
• Microsoft SharePoint 2010 experience a plus
• Mac OSX and iOS experience a plus
• NEC VOIP Phone System experience a plus - provided by Dice