Tier 1 Dispatch Support Technician - Remote

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Posted 2 days ago United States Salary undisclosed
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Job Description

Top Job Located in Boise, ID Salary: $12-15/hr.Express Employment is seeking a remote Tier 1 Dispatch Support Technician for a company that provides office equipment and IT support as well as business technology solutions.Job Duties: Building knowledge base by managing formulation of new documentation that describes technical fixes Triaging, prioritizing, managing, and reporting on help desk tickets and resolutions Using various systems, software, and hardware tools to identify and diagnose device health status and problems Dispatching for service calls to B2B clients Dispatching technicians and providing appointment times and location of service Monitoring technician location and ensuring timeliness for appointments Entering service call information in operations system Providing excellent customer service, including providing updates to customers regarding late service calls if needed Answering incoming phone calls for dispatch and help desk Maintaining various logs and inventories Assisting with other duties as needed Ideal Candidate Traits: Ability to multi-task and quickly adapt to changing priorities Excellent communication skills (verbal, written, and presentation skills) Personal drive and motivation to achieve goals Ability to collaborate with management to champion efficient workflows and processes Ability to work under pressure to meet deadlines and company objectives Detail-oriented with outstanding sales and customer service skills Dependable, trustworthy, and self-motivated Strong organizational and problem-solving skills Excellent time management skills Comply with all IT policies, procedures, and security standards Requirements: Broad experience within technical areas such as infrastructure, network administration, and operating systems 2-3 years of experience in networking Knowledge of network protocols, configurations, and understanding of LAN/WAN operations including VPN, VLANs, NAT and Trunking Proficiency in Windows 10, Windows 2012 R2 and 2016, Active directory, GPO, Exchange, SharePoint, Terminal Server, SQL and HyperV Proficiency in using MS Office Suite (Word, Excel, PowerPoint, and Outlook) Any experience with ConnectWise is a plus High school diploma required Bachelor's degree preferred Additional Details: Position will be working remotely, and company will provide a phone and laptop Schedule is Monday - Friday, 8am - 5pm Pay rate is $12-15/hr. Position is temp to hire If you are interested in and qualified for this opportunity, please submit a resume to for review.Express Employment is an Equal Opportunity Employer offering benefits from the first day of employment, including medical, vision, dental, life insurance, 401(k), referral bonuses, and direct deposit.Express Office: Boise 9390 West Overland RoadBoise, ID 83709