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AI Summary
At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
This is a temporary position for 9 months.
Position Purpose: Support L.L.Bean’s Wholesale channel in achieving goals by assisting with order processing. Understand business needs, create and document operational and system processes to help standardize business practices in a reproducible and scalable way. Recommend or work on continuous improvement projects associated with Wholesale processes.
We offer:
Extraordinary employee experience
Flexible schedule
Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment)
L.L.Bean employee discount
Company doctor
Employee Assistance Program (EAP)
About the role
Receive, process & maintain Wholesale Customer Needs & PO’s.
Provide process support to Wholesale Order processes.
Process Delivery Order Exceptions
Document existing processes, roles and responsibilities within the Wholesale team and in cases where the Wholesale team interacts with cross-functional partners.
Help create process in some cases where they do not exist today and assume ownership of select processes.
Establish and maintain policies & procedures and standard operating procedures (SOP’s).
Recommend enhancements that improve processes for productivity and controls.
Ability to mine, analyze and present data to drive informed decision making. Analyze data with the objective of responding to the needs of information.
Understand and document existing and new processes by working with stakeholders. Identify pain points and improvement opportunities to provide process recommendations.
Run reports and tools showing performance of company's processes or supporting business processes.
Make recommendations, work, or guide others on the improvement of existing procedures/ reports, decreasing time and steps to reproduce, by using the tools available. Implement best practices, standardization, new concepts, and ideas.
Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. Be able to identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers. Communicate issues/concerns to leaders/capacity planner in a timely matter.
Assists with other projects as needed.
About you:
Education: 4-Year bachelor’s degree in Industrial Engineering, Business Administration or related field
English Level: Advanced (C1)
Experience: 1+ years of experience
Skills and Qualifications
Advanced
Able to work in a fast paced, environment
Process-driven, detail-oriented and a linear/logical thinker
Good listener, collaborator and communicator
Able to work independently to pull together teams of people and facilitate productive discussions
Able to capture and synthesize the work being described; simplify the complex
Process Oriented
Self-development and learning desire
Innovation & Continuous Improvement mindset
Intermediate
Flexible and able to prioritize and adjust priorities.
Comfortable facilitating discussions and focusing team members on the task at hand.
A problem solver, who can help identify pain points and areas of opportunity but would not be responsible for determining solutions.
Technical skills
Business Knowledge
Customer Focus
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
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