Technology Manager (End User Engineering) REMOTE

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Posted a day ago United States Salary undisclosed
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Job Description

Job DescriptionOrganization: Productivity, Collaboration and Service ManagementDepartment: End User EngineeringResponsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager. ESSENTIAL JOB FUNCTIONS are listed below: Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.Provide safety leadership and compliance without exception; enhance a strong safety culture.Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.Ensure ongoing reliability of the technology infrastructure and business solutions.Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O and capital budgets in coordination with the plans of the Technology organization.Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience. Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.Prioritize and direct area work activities, and optimize utilization of resources.Manage resources to provide safe and timely service restoration during storms and other outages.Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.EXPECTATIONS: experience leading teams responsible for the following technologies and processes:End User device management, security, lifecycle and supportMobile device managementManaging vendor relationshipsWindows and Apple operating systems, application deployment and patch managementVirtual and hosted desktop technologiesAutomation and process improvements Minimum RequirementsBASIC QUALIFICATIONS Education: Bachelor's degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.Experience: In addition to any experience required above, eight (8) or more years of technology experience; four to six (4-6) years of direct supervision experience preferred.Physical demand level is Sedentary