Organization: Infrastructure Engineering
Department: Database & Storage Engineering
Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.
Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources.
Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.
Leading teams that are accountable for Infrastructure technology and tools that serve AEP's business and customer capabilities. This includes ensuring environments are built with design thinking principles focused on resiliency, security, costs, non-functional requirements and ease of ongoing management. Infrastructure technologies will span across a wide variety of Compute, Networking/Telephony, Database/Backup, Storage, Middleware, etc.
Provides oversight for all elements of assigned Infrastructure technologies, including budget management, vendor management, project management, product support, and advancing AEP's capabilities.
Partners with Technology & various business teams to maintain and execute upon Infrastructure Strategy that ensures technology is keeping pace with business needs.
Leads and develops a team of analysts, architects, engineers, and project managers.
Works with Business Solutions, Security, Enterprise Architecture, Operations & Support teams to ensure end-to-end solution meets performance and stability goals.
Essential Job Functions:
Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.
Provide safety leadership and compliance without exception; enhance a strong safety culture.
Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.
Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.
Ensure ongoing reliability of the technology infrastructure and business solutions.
Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization.
Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience. Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.
Prioritize and direct area work activities, and optimize utilization of resources.
Physical demand level is sedentary.