Technical Writer (Remote)

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Posted 3 days ago United States Salary undisclosed
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Job Description

Please note that visa sponsorship is not available for this position.

Your Opportunity

At New Relic, docs are a core component of the product experience. Our words bring life and personality to our products. We're here to help users understand our platform, onboard, and ultimately become power users. Our writing helps our users build better software and love our products even more.

Do you like talking docs as much as you love writing them? You'll join a team of passionate writers looking to do the best work of their careers, united by a curiosity for the finer points of writing and technology. If that sounds as exciting to you as it did to all of us, let's talk!

What You'll Do

* Write, edit, and architect our docs.
* Empathize with our users and build relationships with our people.
* Turn technobabble into language anyone can understand, and set a standard other teams can follow.
* See the value in our products, not just the features, and create docs that show off the value without boring our users.
* Clarify complexity. Bring order out of chaos with a solid understanding of information hierarchies and content strategy.
* Thrive in a fast-paced environment. You take pride in your work and hold everything you do to high standards.

Your Qualifications

Must have:

* 3+ years experience as a technical writer for an agile software company.
* Outstanding technical writing skills. You cut quickly through jargon, write and rewrite until your meaning is crystal-clear, and inject a bit of humanity too.
* An authority at organizing information in an easy-to-understand hierarchy who can transform the most complex ideas into simple ones.
* Project management experience with large writing projects, and an ability to balance multiple areas of focus and make thoughtful trade-offs.
* Experience with software developers, so you know how developers think and communicate (Our products are built by software developers for software developers).
* A strong opinion about the Oxford comma.
* Experience with Git and GitHub.

Nice to have:

* Knowledge of the observability industry or SRE practices, and familiarity with the tools like Kubernetes or AWS used to build modern platforms.
* Practice with static site engines like Gatsby or Hugo.

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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