Ping Identity is seeking a Technical Writer II to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content for various audiences within a Docs-as-Code environment.
You will:
- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
- Deliver documentation for cloud-based services and on-premise software aimed at different audiences, including end users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
- Follow the software development life cycle process closely to anticipate and ascertain documentation needs
You have:
- At least two years spent technical writing
- Experience with markdown languages, version control tools, and integrated development environments (IDEs)
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Ability to learn unfinished, new, complex software fast with little help
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience with Jira and Confluence or similar project management platforms
- Demonstrated ability to collaborate effectively face to face and remotely
You have the advantage if you have experience:
- Working in a Docs-as-Code environment
- Scripting/programming, such as Java, Bash, Python, or JavaScript
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Adapting and demonstrating a willingness to learn new technologies and tools
Salary Range: $67,000 - $80,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
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