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Technical Support Senior Engineer - Remote U.S. - Remote, NY

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Posted 2 months ago United States Salary undisclosed
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Job Description

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at .


This role is remote anywhere in the U.S. Applicants must already be located in the U.S. and this role is not elgibile for sponsorship. The Technical Support Senior Engineer manages the architecture, design and development of scalable, application-sequenced engagement solutions to address the enterprise-wide opportunities of Avaya customers. Monitors the health of existing solutions at large scale customer installations.

To be successful in this role you will need to be a self-starting team player designing and driving collaborative solutions across all types of voice and digital communication channels.



  • Enhances existing systems by analyzing and identifying areas for improvement/modification
  • Manages the integration of hardware, software and customer Back End solutions
  • Maintains systems by monitoring, identifying and correcting software defects
  • Assists with writing deployment and operational documentation
  • Collaborates closely with other team members in a virtual work environment
  • Consults clients/colleagues concerning the maintenance and performance of software systems and asks questions to obtain information, clarifies details and implements information, and investigates new technologies
  • Constantly updates technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
  • Troubleshoots customer reported issues
  • Demonstrates problem-solving and lateral thinking as part of a team, or individually
  • Follows technical troubleshooting methodology
  • Manages the technical correctness and completeness of integrated system designs and provides solutions to a diverse range of complex problems
  • Contributes to the development of company objectives and principles and achieves goals in creative and effective ways
  • Shares new knowledge and lessons learned as training for other team members
  • Translates complex concepts and designs into simple to follow examples



  • Proven experience with application integration and complex technology systems.


  • AACC experience required
  • Must be Detail Oriented.
  • Time Management and Self Management skills expected.
  • Must be effective in a virtual working environment.
  • Web API (Application Programming Interface) experience preferred
  • VMware knowledge preferred
  • CSP (Common Services Platform) and Kubernetes/Docker knowledge preferred
  • Understanding of basic networking principals required
  • Must have a strong customer focus
  • Tier 1- and 2-level troubleshooting skills.
  • Ability to present oneself in a professional manner at all times.
  • Cross-organizational effectiveness and thought leadership.


  • Excellent English oral and written skills.
  • Up to 25% travel may be required occasionally.
  • Must be a US Citizen.


  • Requires a Bachelor's degree in either Information Technology, Industrial Engineering, Computer Science, or a technical-related field, plus proven work-related experience.

5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent

Bachelor degree or equivalent experience
Master degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: