Technical Support Scientist, Remote Engineer

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Posted 11 days ago United States Salary undisclosed
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Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at Agilent Seahorse XF Cell Analysis Product line has been a part of the life sciences industry since 2001, Our products include industry-leading analytical instruments, cell based assay kits, and consumable labware products for biological research and drug discovery. XF products allow scientists to better understand cellular bioenergetics in order to metabolically profile cells and better understand disease-state mechanisms. Seahorse customers include scientists at academic institutions, pharmaceutical and biotech organizations, as well as OEM manufacturers of assay kits and lab instrument suppliers. Headquartered 14 miles northwest of Boston, in historic Lexington, Massachusetts, Agilent Technologies maintains its Seahorse manufacturing facilities in Chicopee Massachusetts, European headquarters in Copenhagen, Denmark and Asia headquarters in Shanghai, China.Responsibilities:* Provides remote post-sales application/technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes scientific support on assay design, data analysis, and troubleshooting, as well as other reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions.* May support 3rd party products and occasionally visit the customer site.* Leverages post-sales interactions with customers to probe and qualify further revenue opportunities.* May book transactional sales opportunities and provides highly qualified leads to sales.* The shift for this role is 11am-8pm EST, Monday through Friday. Qualifications Qualifications: The ideal candidate will have a background in biology, especially biochemistry and molecular/cellular biology. Familiarity with cell-based assays a plus. Be self-motivated, detail-oriented, and possess superb organization skills. The ability to follow instructions and work well in a collaborative environment is required. Bachelor's Degree in a biological science required, Master's Degree or Ph.D. preferred, with 3+ years of post-graduate research experience. 2+ years of related biological post-sales support and technical service experience preferred but not required. What will make you stand out: Candidates with experience in cell biology laboratory preferred. Experience in use of SAP CRM preferred. Knowledge of general lab techniques/practices. Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-. For more information about equal employment opportunity protections, please see all of our notices for EEO below.