Technical Support (Help Desk) and Network Manager

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📅  Posted 18 days ago 📍 United States 💵 not specified
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Job Description

Support and Network Manager


We are a rapidly growing company seeking a dynamic and experienced IT Support and Network Infrastructure Administrator to join our IT team. The ideal candidate will play a pivotal role in leading and growing the  comprehensive help desk support while also overseeing our network infrastructure.

What you’ll do:

  • IT Help Desk Management:
  • Manage and prioritize help desk tickets, ensuring timely resolution and high levels of customer satisfaction.
  • Manage  help desk staff, providing guidance and support as necessary.
  • Provide first and second-level support for all IT-related issues, including software, hardware, and network.
  • Develop and maintain IT support documentation and knowledge base.
  • Monitor help desk performance metrics, identifying trends and areas for improvement.
  • Communicate effectively with end-users to understand issues and provide clear instructions.
  • Maintain an inventory of all hardware, software, and network assets.
  • Ensure all systems are backed up and can be quickly restored in the event of a failure.
  • Participate in the development and implementation of IT policies and procedures.
  • Provide input into the IT budgeting process, ensuring adequate resources are available to meet the company’s needs.
  • Network Infrastructure Administration:
    • Administer and maintain the company’s network infrastructure to ensure optimal performance and security.
    • Troubleshoot network issues, collaborating with other IT staff and vendors as needed.
    • Perform regular system upgrades and patches, ensuring the stability and security of the network environment.
    • Monitor network performance and implement strategies to improve reliability and speed.
    • Manage network security protocols, conducting regular audits and assessments to identify vulnerabilities.
    • Collaborate with other departments to understand network requirements and implement solutions that support business objectives.

What You’ll Bring : 

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum of 3-5 years of experience in IT Management and network administration.
  • Strong knowledge of Google Workspace, Okta, and network management tools.
  • Excellent problem-solving skills and ability to provide hands-on support.
  • Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
  • Ability to manage multiple priorities in a fast-paced environment.