Technical Support Engineer, Tavily
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AI Summary
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We're hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You'll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You'll be a key part of delivering world-class technical support for modern AI platforms.
Examples:
- We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team.
- Platform Security Engineer’s primary focus will be designing, implementing, and maintaining security measures to protect company’s environments from various threats.
- As a Sales Development Representative, you will play a pivotal role in fueling Nebius AI’s growth by identifying and developing new business opportunities.
- Your primary responsibility will be to profile potential customers, initiate outreach efforts, establish and nurture relationships, qualify leads, and support the closing of deals. This role requires a deep understanding of cloud computing and HPC infrastructure, combined with excellent communication skills and a proactive mindset.
We’re looking for a (Senior AI/ML Solutions Architect) to (build Generative AI solutions for our customers).
You’re welcome to work in our office in Amsterdam, Tel Aviv, New York City, Austin, or remotely
Your responsibilities will include:
- Monitor incoming support tickets and provide timely responses to technical support inquiries—diagnosing issues across customer setup, Tavily products, and deployment issues
- Escalate queries to Engineering and Customer Success if required depending on scope and impact
- Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it
- Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs
- Use and help improve internal tooling, diagnostics, and runbooks for issue triage
- Participate in post-mortems for critical incidents and help document learnings
- Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts
- Help improve documentation and knowledge articles to enhance self-service resources
We expect you to have:
- 2+ years in technical support in technical B2B environments (e.g., SaaS platforms, developer tools, cloud services)
- Experience supporting technical customers and knowing when to escalate complex issues
- Strong troubleshooting skills across APIs, web applications, and cloud environments
- Strong backend skills and experience working with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) as well as no-code integrations (n8n)
- General understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and agent architectures
- Comfort working with logs and monitoring tools, and experience with 3rd-party integrations
- Strong communication skills: you write clear, helpful, and accurate responses with attention to detail
- Flexibility with schedule to support off-hours coverage and global customer base
- High ownership mindset — you care about customer success and are committed to getting results
Key Employee Benefits:
- Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) Plan: Up to 4% company match with immediate vesting.
- Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote Work Reimbursement: Up to $85/month for mobile and internet.
- Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
Compensation
We offer competitive salaries, ranging from $109,500-$136,800 (United States).
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
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