About the Department
Support Engineers, Customer Success Managers, Solution Architects, Account Managers, - all working together to help our customers adopt Nightfall and create superior Data Leak Prevention experiences. The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market.
Location: Bangalore, hybrid work from home/office
What You’ll Do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a self-starter? If so, Nightfall is seeking a founding member of our Technical Support team in Bangalore. As the founding team member, you will oversee issues in all support tiers, play a key role in shaping Nightfall’s Support Team and overall customer experience.
We are looking for a unique person seeking the chance to build our dedicated support team from the ground up! Today, front line support is covered by CSMs with some advanced assistance from our Solutions team. We seek to establish a dedicated support team so that we can elevate the responsiveness and effectiveness when solving our customers’ technical issues.
You’ll address issues raised through various channels like Slack and Zendesk, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team.
Responsibilities
Qualifications
Desirable Skills
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