AffiniPay is hiring a Technical Support Engineer to work in our Engineering organization. We are looking for someone who can diagnose, troubleshoot, and resolve customer issues. In addition, we need someone who can collaborate with the engineering and product teams to actively advocate for fixes and improvements to make partners and customers more successful.
What You'll Do
- Triage product-related questions and issues from support and internal teams
- Troubleshoot, diagnose, and resolve issues escalated to engineering
- Dig into our products tenaciously to figure out the root cause of problems
- Act as subject matter expert for our products
- Log tickets for engineering when a defect is discovered
- Collaborate with engineering and product teams to suggest improvements to make our customers successful
About You
- Bachelor's Degree in Computer Science or equivalent
- Experience as a Technical Support Engineer role or Tier 2 Support
- Strong problem-solving and decision-making ability
- Familiarity with the payment industry, including best practices, solutions, and technologies
- Experience creating and forming relationships with customers
- Experience with SQL
- Experience with cURL
- Experience with HTML and CSS
- Experience supporting REST APIs
- Experience with debugging customer issues including log analysis
- Experience diving in and understanding complex systems
- This position is preferred to sit in Austin, Texas
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