Technical Support Engineer

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Posted 6 days ago United Kingdom Salary undisclosed
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Job Description

As one of the leading forecasting service companies in the energy industry my client is looking to recruit a motivated Technical Support Engineer to help us redesign and improve our internal and external systems.

Salary: £32000 - £35000

Location: Initially based by Waterloo

The Role:

As a Technical Support Engineer, you will:

  • Work in close co-operation with the Forecasting Teams to ensure the delivery of our forecasts and services to clients using a variety of delivery methods in a variety of formats

  • Support the design, build, install and maintenance of client systems both on premises and within AWS to deliver reliable, time critical services.

  • Provide all levels of customer support as the need arises. This will involve interacting with customers both remotely and in person either in our office or directly at their place of business in order to assist with Customer Support queries and trouble shooting

  • Take an active role in the co-operation between the Technical Solutions Team and Software Development team; planning the development and testing of new applications and application features

The Person

  • Proven capability to apply methodical, logical process driven working techniques and approaches to problems along with strong critical thinking skills (e.g. Logical Flow of events, how changes affect the wider systems, etc.)
  • Able to effectively communicate with internal / external clients using a number of mediums.

  • Able to work within a mixed technical, non-technically skilled team across different offices and time zones

  • Proven ability to maintain and troubleshoot a range of business critical applications within the a Windows Eco System

  • Basic familiarity with C# or related OO language

  • Proven ability of working with Ticketing/reporting systems, and alert systems

  • Basic familiarity of core Networking concepts (DHCP, DNS)

Additional desirable attributes

  • Managing and configuring Windows Server and Windows 10

  • IIS configuration

  • AWS - Specifically EC2, EBS, Cloud Watch, S3, Route 53

  • Microsoft SQL Server administration

  • Experience with software Product Testing

  • End user Helpdesk Experience

  • FTP - Systems and protocols

  • M365 Administration

  • NAGIOS and other monitoring systems

  • Scripting knowledge and experience - ideally: PowerShell, Batch, Bash, Python

  • Experience using VMWare