Technical Support - 100% Remote

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Posted 3 days ago United States Salary undisclosed
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Job Description

100% Remote
11 Months Contract

Job Description:

We are looking for engineers who can use scripting and programming skills to troubleshoot and resolve issues across our distributed web services. You will own production system software deployments and ongoing software upgrades for our frontend and backend web services. Systems engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on-call and operational tasks and may involve small-project software development work. Systems Engineers also develop tools and automation to achieve human-free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture.

Someone who has done a little bit of coding is a plus.

Experience troubleshooting and debugging technical systems
2-3 years of development or technical support experience
Experience scripting in modern program languages
Competency in support processes, SLA, issue resolution, monitoring, and metrics
Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting,
Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
Self-motivated with the ability to work independently with minimal supervision.
Ability to maintain Customer Focus, stay motivated and be proactive.
Insist on the highest standards from self and others.
Good verbal and written communication skills.
Good attention to detail and organizational skills.

  • Top 3 must-have hard skills
  • Level of experience with each
  • Stack-ranked by importance
Is a bachelors required? In any field?
1 3-6 years of development or technical support experience. 2 Technical support experience for web services deployed in cloud. 3 Competency in support processes, SLA, issue resolution, monitoring, and metrics.