Technical Software Support Level II- Remote

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Posted 2 days ago United States Salary undisclosed
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Job Description

Job DescriptionMiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at . SummaryWe are seeking a dynamic and motivated remote Technical Software Support Level II position, who will support our homebuilding construction software application to help resolve both simple and complex issues to our clients' satisfaction, including but not limited to troubleshooting, creating documentation, and managing multiple issues from open to close. The role can be extraordinarily challenging and requires high intelligence, motivation to learn, the ability to multitask and a knack for understanding how to support and troubleshoot our proprietary software. Candidates should have experience with IIS, SQL, Windows Security, and PowerShell. It is also helpful for the candidate to know Azure but it is not a requirement.Job Responsibilities & RequirementsDuties and Responsibilities:• Identify and resolve customer's issues in a timely manner (via telephone support, written correspondence and through remote assistance software)• Learn existing Sales Simplicity software and future software in order to troubleshoot issues• Work with our CRM CSS (customer relationship management - customer support software) system, keeping track of your own support tickets and following through to completion• Monitoring and helping other technicians with support tickets• Collaborate with other departments and teams in troubleshooting issues.• Report software bugs and customer suggestions• The person will need a high level of SQL experience as it is the primary tool in troubleshooting our problems. We need this individual to write T-SQL queries and stored procedures against a SQL Server database. These will be used to support our customers and build a tool base that will help the support team solve problems faster.• As a level 2 Support person you will be involved in deploying our web-application across many different environments during non-business hours.Qualified Candidates Will Possess At Least One of the Following:• Associate degree in computer science or a related field preferred• 1-2 years of Customer Support or Help Desk experience required, residential homebuilding experience a plus.• Excellent Business Analyst skills (to include strong problem solving and analytical abilities)• Experience with .net, JavaScript and PHP• Knowledge of or experience with Job Cost Accounting and/or the Homebuilding industry• Superior organizational skills.• Excellent phone and written communication skills required• Detail oriented, independent and yet able to maintain a team player's approach• Self-motivated / Ability to work independentlyIND123 MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic. For accommodation to assist with completing this application, please contact Human Resources at +1 .