Technical/Software Support Engineer (open to remote)

Posted 12 days ago United States $88k - 88k (US Dollars)
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Job Description

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: R24278 Technical/Software Support Engineer (open to remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$88,400

Compensation Maximum:$141,600

Drives IT engineering solutions, framework, roadmap, program optimization and process engineering in a high-velocity culture by introducing technology, requirements, deliverables, gaps and systems design. Analyzes competitive strategies, infrastructure technologies, metrics models, and performance indicators. Contributes to robust and innovative strategic solutions and builds resilient support for next-generation systems to solve business challenges.
Job Description:
Job Level Summary
Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines Solves complex problems. Works independently, receives minimal guidance. May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives. Acts as a resource for colleagues with less experience.
Primary Accountabilities
Develop, enhance and maintain tools, systems and software solutions Develop, integrate, and test systems, solutions, or products. Performs incident triage, including determining scope, urgency, and potential impact. Makes recommendations that enable expeditious remediation. Provide technical expertise for Enterprise tools; works closely with customers to provide tool support and problem resolution Conducts technology evaluations and re-engineering activities to support strategy definition and continuous improvement activities. Collaborates with stakeholders to drive direction and adoption of tool strategies and solutions across the Enterprise Partners with multiple areas across the Enterprise to implement tools, tool integrations, patterns and architecture standards Build strong relationships with Peers across functions through collaborative engineering operations and initiatives. Design and implement automated solutions to enable development needs Drives automation, increasing self-service and reducing manual upgrades and software maintenance Designs and develops system/solution measures to ensure solutions are fully integrated. Integrates tooling providing seamless solution for users Leads, analyzes and responds to the changing system/solution of the company and our clients with agility and flexibility. Analyzes gaps and recommends mitigating Defines and implements metrics for enterprise tooling Leads, analyzes and defines opportunities to consolidate tooling across the enterprise

Working Conditions Ability to participate in 24x7 off hour/on call on a rotating basis. Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service Solid knowledge and understanding of software development lifecycle, development languages, and scripting languages Extensive knowledge and understanding of software development tools; usage, capabilities, and support Strong critical thinking and problem-solving skills Demonstrated experience implementing, automating and supporting applications or tools. Demonstrated experience using Agile methodologies Demonstrated experience using, implementing and supporting Log Analytics tools (e.g. ElasticSearch Elk) Demonstrated experience using IaC tooling (e.g. Terraform) Understanding of Atlassian tooling (e.g. JIRA and Confluence) a plus Ability to work remotely
Must have an IT Computer Science degree or 5+ years' experience in IT
Additional Job Information: Depending on qualifications, candidates may be considered at different levels. We are open to candidates working remotely anywhere in the United States. Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position.

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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