Technical Project Manager IV (US - Remote available)

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Posted 4 days ago United States Salary undisclosed
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Job Description

Job Title: Services Project Manager IVIntroduction:Services Technical Project Manager IV (PM) will have PM oversight for a key Toshiba account. This role will oversee multiple projects for this account relating to Toshiba's Installation, Professional, Managed and Maintenance Services. This position will also perform a consulting/trusted advisor role with a focus on expanding Toshiba's footprint in the account. Applicant should have demonstrated ability to multi-task and look across our Service offerings to strategically enhance Toshiba's position with the Client. This account oversight will also include developing, maintaining and reporting on KPI's geared toward continuous improvement of client satisfaction and internal Toshiba key indicators of success. Candidates should have expertise in translating client requirements into solutions driven by detailed project plans via the use of Project Management disciplines and will be expected to chair internal and client facing projects reviews at regular intervals. Given the customer facing nature of this role, up to 50% travel is expected.Responsibilities:Leads team for a large, complex client requiring a broad scope of domain and discipline knowledge, with significant customer interaction. Develops and manages plans across projects and resources. Manages project and task assignments and conducts team/client meetings. Communicates status internally and with client. Manages Project Charters, Project Plans and KPI's. Monitors and controls client projects and drives internal teams to manage day-to-day activities. Ensures client issues and complaints are managed to resolution. Manages Change Control. Manages cost/schedule/resource variances.Interfaces with internal and external teams to ensure alignment of deliverables. Ensures client expectations are met/exceeded.Collaborates with Partners on sales pursuits, including customer-facing presentations and demos, projects & resource planning, and estimates/budgeting.Provides content for and/or reviews contracts (SOW's, Change Authorizations).Hosts internal and client facing knowledge-sharing sessions. Builds content for internal and external consumption. Identifies and documents new client opportunities and strategies.Perform other related duties as assigned.Required Skills:Bachelor's degree with 10+ years of experience, or equivalent combination.8+ years of Project or Program Management experience, with 5+ years' experience in retail industry, particularly store operations.Experience in creating KPI's, customer proposals and strong customer presentation skillsAbility to work within a project team environment where results will be based on cooperation with and/or influence of othersProficient in Project Management tracking and MS Office ToolsResults driven with a focus on project success, revenue and costs - P responsibilitiesStrong written and oral communication skills with all levels of management, clients and employeesAbility to anticipate problems with a strong sense of urgency for driving issues to closureMeets deadlines, strong work ethic and produces high quality workAbility to multitask and prioritize projects and assignmentsStrong relationship building skillsExperience gathering and documenting client requirementsCustomer facing experienceServices and/or Retail backgroundStrong interpersonal skills are critical in this customer-facing rolePMP CertificationAbout the Company:Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:Group health coverage (medical, dental, & vision)Employee Assistance ProgramsPre-tax spending accounts401(k) plan w/ matchCompany provided life insurancePet InsuranceEmployee discountsGenerous paid holiday schedule, paid vacation & sick/personal daysEEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)