Technical Program Manager

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Posted 2 months ago United States Salary undisclosed

Job Description

Technical Program Manager

Location: Remote US, Toronto, Vancouver, Remote Canada

Why Mozilla Engineering?

Learn: Code review at Mozilla includes pushing to passionate contributors around the world. Building Firefox and its family of products requires knowledge up and down the stack, and extremely high standards for security and optimization. Beyond the browser, we’re developing AR/VR, IoT, and voice recognition products that respect and protect privacy.

Grow: We’re dedicated to helping every team member develop. We give engineers trust and responsibility from day one, offer generous stipends for learning opportunities, and provide mentorship, especially around key leadership skills like collaboration and clear, kind communication.

Make Your Mark: We’re small but mighty, challenging the biggest behemoths on the internet with a staff the size of their marketing departments. That means every engineer can have an outsized impact on products that touch tens of millions of users ultimately influencing how the entire internet works.

The Role

Mozilla runs the only open and transparent root certificate program, making default trust decisions on behalf of millions of Internet users. We are seeking a Program Manager who understands Public Key Infrastructure (PKI) and internet security, who can liaise with representatives of Certification Authorities (CAs) to guide them in following Mozilla’s Root Store Policy and public processes.

You will work with people ranging from Chief Technology Officers to junior software engineers. You’ll also act as a conduit for information between public discussion forums, CAs, Mozilla engineering teams, other root store operators, or other groups (both technical and non-technical) to ensure that decisions and status are understood.

Responsibilities and Motivation

  • Be self-motivated, capable of setting priorities and organizing your time well, and work efficiently without close supervision.
  • Strive to improve the trustworthiness of the web PKI, favoring a consensus-based outcome whenever possible.
  • Drive public discussions to improve policy definition and figure out which. root certificates should be included in Mozilla’s root store.
  • Partner with CAs, other root store operators, and Mozilla engineers to facilitate the definition of policies, processes, goals, and outcomes.
  • Communicate and track program risks and problems, working with CAs to resolve problems that have been reported and are frequently time-sensitive.
  • Drive ongoing program and process improvements to improve efficiency and automation for maintaining the data for the many CAs, their root certificates, and their intermediate certificates.
  • Identify projects, CAs, or public discussions that are stuck and drive them forward.
  • Negotiate and build consensus among participants of the forum.
  • Carefully review and evaluate Certificate Policy, Certificate Practice Statement, and audit documents to figure out how well CAs are following Mozilla’s Root Store Policy and the CA/Browser Forum’s Baseline Requirements.
  • Represent Mozilla in the CA/Browser Forum and make significant contributions to the organization’s work.

Your Profile

  • Working knowledge of certificate technical standards and CA audit standards (RFC 5280, WebTrust, ETSI TS, CA/Browser Forum) and the technology that drives security for the Web.
  • Working knowledge of Web standards (TLS, Certificate Transparency, ACME) and the technology that drives the Web.
  • Ability to build consensus and drive decision making when there are conflicting opinions and no clear answer.
  • Ability to take loosely defined problems, and turn them into requirements and projects, distilling them into actionable items.
  • Experience working with a geographically distributed team.
  • 5+ years working in a management or Program Management role.
  • Excellent written and verbal English communication skills.
  • Experience developing and maintaining technical and/or security policies
  • Foundational knowledge of IT Security principles.

Other Useful Skills/Experience:

  • CS or IT Security background.
  • Knowledge of the workings of a publicly-trusted Certificate Authority
  • Ability to interpret Internet Engineering Task Force (IETF) standards and an understanding of IETF processes
  • Experience using or customizing a CRM system.
  • Familiarity with systems such as Bugzilla, GitHub, or similar.

About Mozilla

A lot of companies say they’re mission-driven. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation.

Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product the Firefox browser has expanded into a family of products that protects users and alerts them of risks. Mozilla’s Emerging Technologies group incubated and sponsors Rust Stack Overflow’s most loved programming language for the last four years and is building safe, private versions of virtual reality, internet of things, and voice recognition.

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender (with or without sexual conduct), gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. We will provide reasonable accommodation to an employee or job applicant with a disability.