Technical Lead, Field Services

Business Description

At Renewance we envision a world where every home, business, and vehicle is powered by clean, renewable energy. Our mission is to help society transition to greener energy and mobility solutions through supporting the sustainable use of industrial batteries. Since its inception in 2015, Renewance has evolved into a leading provider of industrial battery lifecycle services and asset management solutions for efficient and responsible battery energy storage and EV battery deployments, operations, and end-of-life management. Renewance is a vibrant SME that is well poised for an ambitious growth journey in a high growth industry.

Job Description:

The Technical Lead at Renewance plays a critical hands-on role in delivering Core Services at the highest levels of safety, quality, and customer satisfaction. Known for their technical expertise and problem-solving ability, Tech Leads can independently identify, troubleshoot, and resolve complex issues while knowing when and how to escalate challenges appropriately. Often working as the most senior team member in the field, they guide teams in maintaining safety and performance standards on-site. Tech Leads also act as mentors, sharing knowledge, updating SOPs and training materials, and contributing to the company’s broader technical knowledge base. With strong communication skills and a customer-focused mindset, they serve as on-site representatives of Renewance, interacting professionally with clients and internal teams alike. As senior team members, Tech Leads may also be asked to support various operational or administrative tasks, both on-site and remotely, reflecting a flexible, solutions-driven approach aligned with Renewance’s core values.

Key Responsibilities

• Provide on site supervision and mentorship for field service technicians and support staff, ensuring efficient execution of day-to-day activities.

• Act as the primary point of on site/in field contact for technicians, providing guidance on technical and operational challenges on the job site to quickly and effectively to minimize disruptions.
• Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner.
• Act as direct EHS representative for the field, ensuring OSHA and all other regulatory requirements are being met daily
• Work with management staff to ensure field teams are tracking toward positive operational metrics.
• Build positive relationships with customers by ensuring high-quality service delivery.
• Regularly inspect fieldwork to confirm adherence to safety and quality guidelines.
• Provide regular updates to Services leadership on service progress, team performance, and operational challenges.
• Ensure all project related administrative tasks are completed on time per schedule.
• Provide primary administrative and work management support to field staff on week off rotation.
• Support ‘cold’ commissioning (electrical checks using auxiliary power) and ‘hot’ commissioning of battery systems (energized electrical checks) and correct battery related performance issues including performing cell and module charging/balancing.
• Provide technical support for fault isolation and troubleshooting during all phases of commissioning.
• Communicate directly with the customer on all aspects of project execution including accurate and timely daily reporting.
• Coordinate return and repair of defective parts in support of warranty claims
• Manage field tools for field assignments / projects

Requirements

• Minimum of 4 years of experience in field service operations, with 1+ years of technical leadership or similar.
• Strong understanding of field service operations and ability to lead in dynamic environments.
• Experience working with BESS or EV technology, or similar is required.
• Working knowledge and hands on experience with LOTO procedures
• Excellent interpersonal skills and the ability to resolve client issues effectively.
• Skilled in identifying practical solutions to on-the-ground challenges.
• Clear and concise verbal and written communication skills.
• Experience with computers and installation of controls related firmware and software.
• Fluent with Microsoft Office applications (Word, Excel, Powerpoint, etc.)
• Ability to effectively work as an individual but also coordinate and work with a team.
• Fast learner and capable of executing multiple projects and objectives
• Self-directed, highly detail-oriented, organized, and flexible
• Willingness to travel and work with customers

Benefits:

• Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
• 401(k)
• Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
• Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
• Company paid life, AD&D, and disability insurance

Why Join Renewance Inc.?

• Innovation: Be part of a forward-thinking company at the forefront of the energy and battery stewardship industry.
• Growth: Opportunities for professional development and career advancement.
• Impact: Contribute to sustainable solutions that benefit the environment and the community.
• Culture: Work in a collaborative and inclusive environment with a diverse and talented team.

Renewance is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply. If you are passionate about shaping the future of sustainable energy solutions and possess the skills and experience outlined above, we invite you to join our team and contribute to the success of Renewance.