Technical Excellence Specialist, North America

Requisition ID:  35126  

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

As a Technical Excellence Specialist for North America, you'll serve as a trusted subject matter expert partnering with sales to support our customers by providing advanced technical guidance, driving successful product utilization, and optimizing customer operations. In a highly autonomous, field-based role, leverage deep clinical and technical expertise to address complex challenges, deliver data-driven insights that improve efficiency and patient outcomes, and build strong relationships as a strategic advisor to customers. Collaborate cross-functionally to elevate the overall customer experience and provide actionable field feedback that influences product innovation, while maintaining the flexibility to travel extensively and deliver meaningful impact in diverse care settings.

ESSENTIAL DUTIES

• Achieves product training certification for all assigned products available in the supporting geography and functions as a subject matter expert for internal and external customers.
• Maintains current knowledge on all products that are assigned including updates in certifications and sign-off training that qualifies them as trainers and subject matter experts for BCT customers.
• Executes effective transfer of knowledge to customers during training.
• Conveys information and ideas clearly through a variety of media.
• Effectively meets or exceeds customer needs, builds productive customer relationships, and takes responsibility for customers’ satisfaction and loyalty with Terumo BCT products and services.
• Performs a needs analysis at the customer’s site to support the implementation of BCT products and services, providing project management using appropriate tools for effective organization of the implementation process from the pre-sales phase to the on-going post implementation phase.
• Provides assessment of technical, clinical, and operating processes in the blood center, apheresis unit and/or hospital environment. 
• Provides clinical or technical training support to field associates, if needed.
• Identifies and solves complex and/or unusual customer problems in a timely manner.   

ADDITIONAL DUTIES

• Supports field sales initiatives by solving complex and/or unusual clinical or technical problems.
• Documents and provides written solutions to recurring problems, including the training of others.
• Identifies customer needs and assesses opportunities to deliver value.
• Stays current on developments and trends in blood bank and/or apheresis market and technology industry. 
• Performs ongoing assessment of customers' technical needs and problems.
• Provides detailed input/feedback to Product Management Team to recommend changes in product design, manufacturing, quality, or any other aspect of the product or service.
• Interacts as a field expert with other functional areas of Terumo BCT to provide for a thorough exchange of information.
• Supports development of implementation materials, documentation, and labeling with BCT subject matter experts and others.
• Collaborates with cross-functional partners including Account Managers, Field Performance Team, Customer Service, Contract Administration, and other business areas to ensure a cohesive and consistent approach to meeting customer needs.
• Communicates identified customer needs and opportunities to their sales consultants.
• Develops and implements action plans with their assigned sales consultants that align with sales goals to ensure consistent and cohesive support to each of their customers.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

Minimum 5 years of relevant technical or clinical experience, or 5 years of clinical support or relevant experience in a field sales or marketing environment.

Skills

• Strong, demonstrated expertise in product and/or therapy knowledge.
• Expert on all aspects of the product-line with the ability to conduct deep technical discussions. 
• Demonstrated ability and desire to teach.  Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types.
• Keen ability to solve complex, technical problems
• Ability to show maximization of the value that customers can derive from our products and services through productivity enhancements, discussions and trainings
• Ability to interact professionally and effectively with customers and internal stakeholders.
• Demonstrate effective leadership skills.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Certificates, Licenses, Registrations:

• RN, MT strongly preferred, however equivalent experience will be considered.
• A valid Driver’s License is required.

LOCATION

Remote

TRAVEL

Extensive travel (>50%)

PHYSICAL REQUIREMENTS

• Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range:  $88,900.00 to $111,100.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

We anticipate this requisition will be open for a minimum of five days, from June 9, 2026. We encourage your prompt application.

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.