Technical Customer Success Specialist (ID Local) (Remote)

 Published 12 days ago
    
 Indonesia
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We are looking for a Technical Customer Success Specialist (ID Local) to join our Customer Success Team in the Indonesian-based language.

Do you dream of deep diving in the world of IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match!

Are you getting excited? Keep reading to learn more

What You Will Do:

  • Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
  • Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
  • Be a true ambassador by empowering our customers to build their online success!
  • Dive deep into the world of IT by polishing your technical expertise daily.
  • Deliver impactful work on a local and global scale.

Requirements

What We Expect:

  • B2 or advanced English proficiency.
  • High IT curiosity and technical understanding.
  • Ability to multitask and handle multiple customer inquiries simultaneously.
  • High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
  • Strong problem-solving skills and the ability to think critically when addressing tasks.
  • Ability to show empathy, tactfulness, and proactivity when interacting with customers.
  • Hunger for growth & a can-do attitude!
  • A curious and always learning mindset - if you don’t know, how can you find out more?
  • Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
  • A typing speed of ≥ 50 KPM.
  • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
  • Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
  • Experience in the customer service field is a plus!

Benefits

What We Offer:

  • Permanent remote opportunity!
  • Competitive basic salary.
  • Fully compensated 2-7 weeks training course in technology, product, and communication knowledge.
  • Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
  • Medical/health insurance.
  • Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation.
  • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
  • Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
  • Other benefits include a special gift for the best team member and much more.

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