Technical Customer Solution Specialist - Remote

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Posted 3 days ago United States Salary undisclosed
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Job Description

This is us!Esko, a Danaher company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency, and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.Esko, Brand Solutions is a business unit within Esko, and it helps its customers make the best packaging for billions of consumers. Our product portfolio supports and manages the packaging and print processes for consumer-packaged goods (CPG) brands, pharma, life science, and retail customers.Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of signage and displays.The Esko family includes solutions from recent acquisitions including Enfocus, with its PDF quality control tools and automation solutions, MediaBeacon, with its digital asset management (DAM) solutions, and BLUE Software, with its SaaS label and artwork management applications.Our core valuesWe empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us! Apply today.The TECHNICAL CUSTOMER SOLUTION SPECIALIST role offers a unique opportunity to contribute your talents and experience to a growing team. Every day will be different, working on a diverse range of service requests and customers while ensuring the implementation is aligned with enterprise guidelines, standards, and validated approaches.In this role, you will focus on providing quality and efficient support while building and troubleshooting custom configured solutions for our global SaaS customers.Your responsibilities as a Technical Customer Care Specialist at ESKO, include: Analyze, design and implement technical changes to custom configured solutions in a way that provides a first-class customer experienceTroubleshoot existing customer configurations and propose solutions to resolve issuesFacilitate the initial team evaluation of all customer requests through discussions with both internal and customer stakeholders to ensure full understanding of the request scopeLead team meetings to discuss new learnings and troubleshoot current casesIdentify and streamline processes and best practices for case managementCommunicate and interact effectively with customers as well as account management, pre-sales, deployment and technical support departments within EskoWe are looking for a professional who isTechnically Well-Grounded - has a hands-on demeanor with strong problem-solving skillsTeam Player - relationship savvy who intentionally make connections with both internal partners and external contacts.Customer-Oriented Achiever - create commitment and trust through strong work ethics and customer-focused attitudeMotivated and Driven - to focus their energy and efforts towards achieving successExcellent Listener - with the ability to understand and interpret business needsYour Education and/or Background Experience will include:Bachelor's degree in computer science or related discipline5+ years experience supporting SaaS solutions in a support or business analyst roleBackground in computer science, general knowledge of software programming, development, and deployment practicesHas an understanding of client-side scripting, JavaScript, XML, web services, system integrations, data migrations, SQLExperience and exposure in implementing or supporting business process or asset management technology solutions, preferably in a marketing or packaging domainHistory of working in a customer facing roleProduct training (workflow building, system configuration, system administration)Critical Success Factors for the Ideal Candidate Profile are: Technical aptitude and interest in embracing new technologiesExcellent communication and presentation skills both verbal and writtenStrong problem-solving skills and capability to maintain focus in a demanding environmentAbility to adjust assignments to best align with customer's needsProject management skills with attention to detailConfident in preparing and delivering customer technical demonstrationsOur offer You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.#LI-DHI#LI-RemoteWhen you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at or request accommodation.If you've ever wondered what's within you, there's no better time to find out.