Technical Customer Service Manager (full time some remote)

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Posted 8 days ago United States Salary undisclosed
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Job Description

Technical Customer Service Manager (Full Time Some Remote Work)Hands-on leader responsible for managing our customer service delivery process which includesAinstallation and management of the customer support team.Art Sentry offers youHybrid work environment (some remote work while maintaining department coverage)Competitive pay with bonus opportunitiesRich health and dental benefits401k with company matchPaid vacation and holidaysProfessional learning and growth opportunitiesCompany culture that truly values Team MembersResponsibilitiesEnsure excellent communication and customer service throughout the processManage installation schedulesEnsure that department meets time, quality, and customer service objectivesManage help desk ticket process to ensure tickets are resolved promptlyFollow-up on neutral and negative responses to ensure they are resolved appropriatelyEnsure proper coverage to attain service levelsOngoing coaching, education and training of Technical Support team membersWork with leadership team to create or refine support policies/proceduresExperience & Skills Required3 years of customer service management experienceExperience working with a Customer Service ticketing systemAbility to motivate and lead a small teamStrong commitment to an outstanding Customer Service experienceAnalytical and problem-solving skillsVerbal and written communication skillsSelf-driven learnerAbout UsWe have been in business 23 years and our patented software is used by many of the finest museums in the country. We are starting an exciting growth plan in 2021. We would love to speak with you about joining our team! by Jobble