Technical Business Support Associate - Remote

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Posted 4 days ago United States Salary undisclosed
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Job Description

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

Are you looking for an opportunity to support a business creating life-saving treatments? If so, we can't wait to meet you!

We are hiring a Technical Business Support Associate to join the team! In this role, you will ensure all of the computer systems Celerion uses work effectively in a highly regulated environment.

This is a full time, 100% remote opportunity. You can work from home anywhere in the United States.

In this role, you will be responsible for direct interaction with internal customers to determine hardware, software and system requirements. You will define and analyze system needs/problems; design and test standards and solutions, create SDLC documentation, and ensure validation documentation meets GxP requirements. You will organize and conduct project meetings and ensure timelines are established and met as well as liaise with software vendors for support and implementation needs.

Essential Functions:

  • Performs and oversees software project implementations.
  • Coordinate cross-functional leads responsible for UAT - providing them with test schedules, test data, direction, and detailed test scripts in accordance with the Release Schedule
  • Defines application requirements/problems by conferring with clients; evaluating procedures and processes.
  • Implements solutions by establishing specifications/standards; coordinating production with programmers and/or software vendors.
  • Installs or oversees software according to software installation qualification requirements.
  • Validates results by creating testing programs, test cases; performing and coordinating a team of users to execute test cases.
  • Ensures system compatibility with operations by training client personnel; providing ongoing support.
  • Ensures SDLC validation documentation content is complete, maintained and meets GxP requirements.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Coordinate IT vendors, when working through software issues/defects and resolution paths


  • Associate's or Bachelor's degree in a computer science field OR applicable experience in a medical, clinical, pharmaceutical or analytical setting
  • Experience with MS Office software
  • Excellent organizational skills
  • Excellent communication skills
  • Excellent problem solving/analytical skills
  • Ability to work remotely from your home
  • Flexibility to accommodate calls outside of normal business hours, when needed

As a leader in clinical research, we consider COVID safety of paramount importance. We have supported COVID vaccination trials and related research. We have implemented strict protocols to ensure the safety of our associates and study participants. We continue to refine our approach and processes as CDC guidance evolves.

To learn more about Celerion, text Celerionjobs to 25000 or follow us at

Celerion Values: Integrity Trust Teamwork Respect

Are you ready to join our team?

Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.