Technical Account Manager- Healthcare

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timePosted 12 days ago location United States salarySalary undisclosed
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Job Description

NewGen is seeking a Technical Account Manager to support engagements by providing technical project management, leadership, remediation and consulting on large-scale projects. They will provide ongoing and follow-up support on technical issue resolution across all needed internal and external organizations. All projects utilize healthcare platforms and interoperability standards specifically in the context of a Health Information Exchange (HIE). This individual will establish and build broad relationships with the customer, and our highly matrixed interdepartmental team, by bringing healthcare technical domain and expertise to assist with the solutioning of Production level issues, defects and problems and by strategizing on new opportunitiesgoals to improve the existing platform and related integrations. Primary Responsibilities Collaborate with others on the team to support, remediate, consult and execute on standard operations as well as special projects within the US Public Sector Healthcare Production Support Team. Serve as a technical project manager for all projects related to developing, scaling, maintaining and managing the production Intersystems Healthshare (3rd party) platform and related integrations. Provide hands-on technical project management expertise for large-scale customer problem resolution and implementations that utilize healthcare interoperability standards (e.g. HL7FHIR, CDA, IHE, X12). Serve as the primary Production Support technical contact for the USPS Project and Delivery Team as well as hired sub-contractors and vendor partners. Work with the development team to deliver level of effort estimates, communicate assumptions and risks associated with implementing newupgraded technical solutions and classify the severity of reported issuesdefects that relate to healthcare interoperability. Engage customer or participant at executive and other levels to nurture and enhance relationships as needed. Advise on technical design and delivery best practices for healthcare interfaces. Coordinate the creation and completion of technical design and specification documents for internal and external audiences. Document all work in the appropriate ticketing system, compile status reports and ensure that account action items are completed andor escalated to the appropriate level of management. Document how the platform and integrations are being used and periodically recommend changes or enhancements. Stay current on industry activities related to interoperability standards and the toolssoftwarefeatures used to support these standards. Provide rotational Level-2 on-call support as needed. Essential Bachelor's degree preferably in Computer Science, or related field 3 or more years project managing the development and maintenance of healthcare interfaces that utilize interoperability standards (e.g. HL7FHIR, CDA, IHE, X12) Experience with the Intersystems technology stack, i.e. Cacheacute, Healthshare, Ensemble in a Healthcare environment or similarcompetitive product Experience with 2 or more HL7 integration engines including Intersystems Ensemble, NextgenMirth and others (e.g., Rhapsody, Cloverleaf) Experience gathering technical requirements and presenting technical information to broad teams, leadership, and non-technical audiences which may include healthcare executives and care providers Technical writing skills and experience creating technical specification documents for distribution externally Experience in a customer facing role Willingness and eagerness to grow into new areas of healthcare services and support as needed (e.g. population health, healthcare analytics, receipts based HIE business model, broadened exchange capabilities, new technologies to improve current offerings, etc.) About Us NewGen is a technology consulting services company solving some of the public and private sectorsrsquo toughest challenges across Enterprise Management, Cyber Security and DevOps. While we are vendor agnostic, many of our consultants offer expertise in IBM products and services.