Support Technician Remote

JOB TITLE:Support Technician
JOB LOCATION: Remote in Charlotte or Raleigh NC
WAGE RANGE : $22-24 hr
JOB NUMBER: 23-01254

JOB DESCRIPTION

Overall Responsibilities:
This role serves as a support desk agent who is able to manage tickets in a high-volume environment. The agent will interact with customers through the Zendesk support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and timeframes. Our support center empowers best practice education solutions that help schools better meet the needs of struggling students through the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client managers, product leads, and subject matter experts to address and resolve customer matters.

Equal Opportunity Employer Veterans/Disabled

While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.