Returnmates is a fast-growing, seed-stage, LA-based technology and logistics startup that provides brands with a customer-centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers -- step by step delivery tracking, SMS customer support, and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
We are looking for an organized, well-spoken Support Operations Associate to join our team! At Returnmates, we are obsessed with delivering a magical customer experience for our Drivers and Customers. The ideal candidate is someone who can provide timely resolutions and help build processes to enable more efficient, high-quality responses. This role will require daily interaction with our operations team and drivers. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.
What You’ll Do:
Hourly Pay: Starting at $17/hour
You'll be excited to join the team because we have:
Returnmates is committed to a diverse and inclusive workplace. Returnmates is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, they can contact us directly.
Candidates must be at least 18 years of age. Returnmates does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
The Returnmates Way:
Bring on the Storm
Every Package Matters
Trust your Numbers
Low Ego, High AmbitionRequirements
Knowledge, Skills and Abilities:
Favorable, but not Necessary, Experience: