Support Desk Engineer: remote or Marquette, MI 50,000 - 55,000 USD

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Posted 7 days ago United States $50k - 55k (US Dollars)
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Job Description

Salary 50,000 - 55,000 USD per year


Requirements:

- If you're able to work directly (and remotely) with customers to resolve technical issues and answer technical questions specific to endpoint security, this is the place to be. Support Engineers work with the Tanium brand management platform to deliver exceptional customer satisfaction. This is accomplished by us providing you complete training on the Tanium products and you, in turn, being reactive and proactive in meeting or exceeding customer experiences when using Tanium. Whether you are still in college, recently completed a technical program, or have technical skills but have never worked in a technical field and are looking for a change, this may be a perfect fit for you. All levels of experience are welcome.



Responsibilities:

- •
Use your knowledge to install and configure Windows, MacOS, LinuxOS or AIX/Unix-based OS.

Focus on customer service working directly with end users to troubleshoot and resolve technical issues.

Work with enterprise security and/or operations.

Work with TCP/IP, DNS, DHCP, SMTP, and Active Directory.

Use your knowledge of corporate firewall administration, port forwarding, virtualization, etc.

Work cross-functionally with other teams to drive initiatives.

Master new concepts/technologies; continually striving to master the Tanium platform and modules.

Solve problems by breaking them down into manageable and ordered piece parts, and successfully convey the problem statement and plan to others.



Technologies:

- Active Directory
- Firewall
- macOS
- Security
- TCP/IP
- Unix
- Windows


More:

LucidCoast AIS seeks entry level Support Desk Engineers for career-path positions on their Michigan cybersecurity team. Applicants have a choice of working remotely or in LucidCoast's Marquette, Michigan office. Preference given to candidates currently located in Michigan.

WHAT WE OFFER.

$50,000 - $55,000 starting annual salary based on your knowledge and experience.

Medical, dental and vision insurance; long-term disability and life insurance.

401(k) retirement plan.

Paid vacation, sick time and holidays.

Ongoing support, encouragement and reimbursement for obtaining/maintaining technical certifications and technical skills.

100% remote work arrangement.