Supervisor, Recovery

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:
Manage the workflow and all activities related to the investigation, review, resolution, recovery and settlement of complex claims issues along with Revenue Cycle Management.

• Supervise the daily tasks and manage workflow of the recovery & revenue cycle management team to ensure performance standards are met.
• Monitor, evaluate and communicate business processes changes to the team, including aging review meetings.
• Investigate and respond to escalated or complex issues.
• Assist team with responding and resolving questions or issues from customers.
• Monitor and analyze various reports, including aging activity, accounts receivable credits, and cash to revenue.
• Monitor unapplied payments for missing EOB and communicate to the team what needs to be obtained.
• Serve as the internal point person for questions and concerns related to recoveries and revenue cycle management.
• Monitor in and outbound customer and insurance payer calls to ensure service level standards are met.
• Responsible for employee management including hiring, motivating, coaching and counseling staff.
• Performs other duties as assigned.
• Complies with all policies and standards.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act