Subject Matter Expert (Windows)

 Published 3 months ago
    
 Philippines
    
 not provided in job description
Apply Now Please mention DailyRemote when applying

Disclaimer: Before you apply, please make sure the job is legit.

Attempting to apply for jobs might take you off this site to a different website not owned by us. Any consequence as a result for attempting to apply for jobs is strictly at your own risk and we assume no liability.

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

  • Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment
  • Develop and maintain installation and configuration procedures and publish as Internal Knowledge article
  • Accurately document technical issues, escalations, and customer interactions
  • Updates Knowledge Articles (Internal/External)
  • Diagnoses problems accurately and works to find appropriate solutions in a timely manner
  • Investigate existing software to detect errors for software improvements
  • Proactively do trend analysis to offer preventative solutions and eliminate recurring problems.
  • Conduct software system testing for new products and provide feedback as necessary
  • Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
  • Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.
  • Work within a 24x7x365 support environment.
  • Job requirements are subject to change based on management discretion.

Skill Requirements:

  • 5+ experience working as Windows Support/Administrator
  • Bachelor’s Degree in Computer Science, Information Technology, or any related field.
  • Microsoft Certified Desktop Specialist (MCDS)
  • Microsoft Certified Technology Associate (MCTA)
  • Microsoft Certified Server Associate (MCSA) (any windows server)
  • In-Depth Knowledge in Software deployment using SCCM
  • In-Depth Knowledge in PowerShell scripting
  • In-Depth Knowledge in Configuration Group Policy
  • In-Depth Knowledge in Active Directory
  • Knowledgeable in Virtual Desktop Environment

Company Benefits:

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  •  While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Ace Your Job Interview

Read our advice on how to answer the most common interview questions.