Strategy and Operations Analyst (Remote)

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Posted 3 days ago United States Salary undisclosed
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Job Description

WHO WE ARESWORD Health is a pioneering digital healthcare company working to relieve the millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We're on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.

What you'll do:

Drive improvements to our clinical capacity model & management

Develop strategies to help us address seasonality of our demand

Partner with Finance and Recruiting to build and execute on seamless hiring plans

Build a framework to measure and drive up member satisfaction & engagement

Find opportunities for process improvement to help scale seamlessly our operations by 10x +

Collaborate with product to develop effective tools that facilitate our rock-star PT team's work

Design and improve the tools & dashboards we use to run our operations

Lead strategic ops. Initiatives

About you:

2+ years in consulting, banking or fast growing start-up

Proficient in SQL, Excel. Knowledge in Python not required but a plus

Data-driven mentality and strong business judgment. Able to roll up your sleeves and analyze the data and derive action plans from it

Excellent problem-solving skills with ability to simultaneously manage multiple initiatives

Willing to dive in and do what's needed, regardless of whether it's in the job description

Experience delivering on multifaceted projects with many stakeholders

Process-oriented - You have exceptional organizational skills and enjoy building scalable operational processes

Strong interpersonal skills. Able to build and manage strong relationships with your team and cross-functional colleagues