Staff Site Reliability Engineer - Technical Duty Officer

 Published 13 days ago
 United States
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Job Description

  • Be a forcing factor within the organization as we transform to a world leading SRE organization
  • Bring a depth of experience to drive troubleshooting during critical outages involving multiple large-scale distributed software applications, networks, and cloud infrastructure
  • Advocate for the customer experience by rapidly addressing and mitigating problems within customer environments across the globe
  • Ensure focused leadership, effective coordination, and streamlined decision-making during critical incidents with multiple teams engaged
  • Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.
  • Take the lead in driving a comprehensive and scalable observability strategy that supports rapid problem isolation and effective diagnosis
  • Drive organizational excellence by building scalable process frameworks which drive rapid responses to availability issues 
  • Work closely with product teams to ensure we thoroughly analyze failures and apply holistic learnings to fail faster, fail smaller, and fail less often in the future
  • Ensure new services and iterations of existing services are built for reliability, scalability and ease of operations
  • Champion SRE principles and practices within Engineering Department
  • Participate and/or lead projects from intake to closure


  • Strong communication and interpersonal skills
  • Decisiveness and ability to make sound judgments under pressure
  • Problem-solving and analytical skills
  • Experience in being able to effectively lead a team of cross-functional engineers
  • Expert level knowledge in at least one of the following infrastructure components: Systems, Network or Observability
  • Customer-first attitude and focus on providing best-in-class service for customers

Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.



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