Staff Product Manager

See yourself at Twilio

Join the team as Twilio’s next Unified Profiles, Staff Product Manager.

About the job

This position is needed to lead the strategy and execution for Unified Profiles Identity Resolution, ensuring customer profiles are accurately unified and scalable across Twilio’s data and communications platforms.. 

As a Platform Product Manager on the Unified Profiles team, you will own a foundational layer of our customer data platform—identity resolution. Your work will underpin how billions of customer profiles are unified and activated across Twilio, enabling amazing personalized experiences. You’ll collaborate with engineering, design, and customer-facing teams across time zones to build durable, extensible systems that operate at massive scale. We’re looking for someone who is deeply customer-obsessed, technically curious, and energized by solving complex data problems that power real-time communications and intelligent customer engagement.

Responsibilities

In this role, you’ll:

• Develop a deep understanding of how identity resolution powers personalized communication for Twilio customers, and build a long-term product vision to improve its scale, accuracy, and reliability.
  
  
• Engage with customers, internal stakeholders, and support teams to identify pain points, root causes, and emerging opportunities in how we merge, store, and resolve customer identities.
  
  
• Partner with engineering and design to define and deliver improvements to our core identity systems—driving clear product requirements, prioritization, and technical tradeoffs.
  
  
• Serve as the connective tissue between our India-based platform teams and our US-based product and go-to-market teams, maintaining shared context and forward momentum.
  
  
• Define success metrics and track operational outcomes for your domain, working toward long-term goals like improved data quality, lower error rates, and greater confidence in the platform.

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of product management experience, including ownership of a core platform or system that supported multiple teams or customer-facing products
• Strong analytical, technical, and problem-solving skills, with the ability to work across APIs, backend services, and large-scale data systems
• Proven ability to lead product development across time zones, working closely with global engineering, design, and GTM partners
• Excellent communication skills, with the ability to distill complex product requirements and strategies into clear decisions and tradeoffs
• Demonstrated ownership mindset—drives clarity, resolves ambiguity, and pushes work forward without waiting to be told
• Willingness to work a shifted schedule to collaborate in real time with US-based teams

Desired:

• Experience with identity resolution, customer data unification, or profile management in a B2B SaaS or platform context
• Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how customer identity powers personalization and engagement

Location
This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana)

Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.