Staff Engineering Program Manager (Remote, Americas)

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Posted 5 days ago United States Salary undisclosed
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Job Description

Job Description Shopify's Merchant Services RnD team is focused on developing Shopify's 1st party applications and building our next generation of products and services. The Operations team enables the development of our product vision while driving execution capability and impact. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify can combine the impact of giants with the speed of a startup. This is where Engineering Program Management plays a critical role in accelerating our efforts to deliver on our strategic priorities. As a Staff Engineering Program Manager, this is what you'll be doing: Lead program planning, delivery and execution functions. Drive, manage and track high priority initiatives with cross discipline teams or external partners across Merchant Services and Shopify Communicate and provide transparency into program status to the executive and senior leadership team while tracking progress toward milestones Work in a collaborative environment with engineering teams, and stakeholders that are versed in data and engineering practices and principles Connect and bring teams together working on multiple project streams while ensuring overarching program alignment Analyze engineering systems to identify dependencies between sub-systems and teams so that teams are fast and effective Manage critical program opportunities and risks, issues, dependencies and scope changes, escalate and partner with teams to triage and resolve Pull together and manage multiple projects and respective teams; all requiring input from multiple areas within the company and 3rd parties Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Leadership Ensure Programs/projects are delivered on-time, within scope and continuously identify areas of opportunity to improve overall execution capability across R&D Oversee and manage the definition of program scope with teams to ensure technical feasibility. Qualifications What we want you to bring to the table: Proven track record of quickly ramping onto new programs and going technically deep to understand Program objectives and requirements Ability to ramp up on tech stack, dive deep and drive design, development and delivery of tech solutions Strong management and people skills adept at managing through influence paired with a passion for technical understanding and context Cross functional stakeholder management - experience identifying and establishing when to bring the right teams and people together to focus on the right content. Self driven - you're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders Experience building, developing and managing highly effective program management tools and cadences Ability to gather and integrate important information, distill and synthesize requirements to summarize program impacts and opportunities Ability to understand tech jargons, architecture and drive pros/cons and feasibility of tech solutions. Is a clear technology champion Ability to successfully drive complex negotiations with diverse stakeholders Excellent communication and presentation skills both in written and verbal form to both technical and non-technical audiences; Ability to inspire confidence in product, engineering and leadership teams. If you want to help Shopify shape the future of commerce, hit the "Apply now" button to submit your application. We know that applying to a new role takes a lot of work and we truly value your time. As one of the last steps in the application process, you're going to see a space where you can write us a message. Please address it to Julia