Sr Systems Engineer- Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description

SUMMARYThe Senior Desktop Engineer will be responsible for the day-to-day engineering and 3rd level support for Munson Healthcare's desktop infrastructure. You will be on point to analyze business requirements and recommend technologies that will enhance availability, reliability, scalability and security. You will work with various teams to provide a complete end user experience and conduct proofs of concept and pilot testing of new solutions. This person will design, build, and enhance the PC imaging process to stay current with hardware and software standards. Your day to day role will include:Establishing and maintaining a global desktop infrastructureBuilding and maintaining global standard Windows imagesResearch of emerging technologies for endpoint devicesCoordination with Help Desk, Install Team and other support teams for issue resolutionCreation and maintenance of detailed documentation of Desktop infrastructure, processes and proceduresPlanning and implementing hardware and software upgradesDesign and maintenance of the SCCM environment in collaboration with the infrastructure groupDeploying software packages using SCCMProviding advanced patch management via Provides technical support of production, development, and/or test windows based and other client and server systems in a 24x7 on-call rotation environment. These systems include sub-specialties of Active Directory, Virtual Machine, Linux-based OS, Citrix, Exchange Server, IIS, SAN, Print Services, business critical applications, and Anti-Virus. Responsible for deploying and maintaining current and emerging technologies, identifying system requirements, installing upgrades, and monitoring system performance. Establishes systems by planning and executing solutions, installation, configurations, and testing of PC and Server hardware and software. Meets financial requirements by submitting information for budgets and monitoring expenses. Excellent customer service skills and the ability to work with all levels within the organization. Maintains system performance by performing system monitoring analysis, and performance tuning and troubleshooting system hardware, software, networks, and operating and system management. Schedules, performs and maintains operating system installations and upgrades, as well as layered software packages, in accordance with performance levels. QUALIFICATIONS/REQUIREMENTS:• Experience/Educationo Must have one of the following (required):• Associate's degree (preferably IS/Business or healthcare emphasis) with 2 years' relevant experience (IS/Business or healthcare)• Bachelor's degree (preferably IS/Business or healthcare emphasis)• 4 years in healthcare or IS/Business experienceo Experience in Information Systems (IS) beneficialo Experience in healthcare beneficial• Technical Knowledgeo Microsoft Certifications (MCSE) preferredo Comprehensive knowledge and understanding of the operational characteristics and requirements of multiple versions of server/workstation based Windows operating systems requiredo Ability to effectively monitor, analyze, initiate corrective actions that insure server/workstation reliability and data integrity requiredo Advanced knowledge of Microsoft Windows requiredo Troubleshooting network connectivity issues requiredo Familiar with disaster recovery and high availability requirements requiredo General understanding of troubleshooting print queues requiredo Experience with backup technologies such as Netbackup and TSM required.o Experience with file share procedures and operations requiredo Experience with Active Directory required.o Experience with HP hardware requiredo Advanced troubleshooting skills of print strategies requiredo Intermediate knowledge of Microsoft Office required.o Familiar with Storage Area Networks beneficialo Thorough knowledge of Microsoft Group Policy beneficialo Working knowledge and understanding of the interactive and operational characteristics of multiple network protocols as they relate to the server/workstation environment beneficialo Ability to methodologically and effectively troubleshoot and resolve Intel server/workstation hardware, connectivity and software failures. beneficialo Basic knowledge of the principles of project management beneficialo Familiar with Microsoft Exchange 2010 beneficialo A+ and Net+ certification beneficialo Knowledge supporting VMware, Citrix (Xenapp), Xen, Cerner beneficialo Experience supporting Citrix Presentation Server 4.5 beneficial• Miscellaneouso Ability to work independently required.o Ability to review, create, modify and improve standards, processes, policies and procedures that improve service quality and reliability. requiredo Partner with appropriate teams to conduct and oversee root cause analysis on mission critical or service level failures; requiredo Experience writing technical documents required.o Ability to train entry level staff requiredo Ability to work with analysts, vendors, and others to troubleshoot and develop new documentation and processes required.o Ability to monitor systems and processes requiredo Accurately record system events requiredo Previous experience working in a secure environment required.o Ability to develop, assemble, and provide education on new processes requiredo Ability to develop job tasks, workflows, process improvement, etc. required.o Development of staff including evaluations, mentoring, and educating required.ORGANIZATION: Under the general supervision of a Manager but may receive advice and assistance from the Director of Information Systems, Lead Technical Analyst(s). A working relationship with all Information Systems staff must be maintained. A professional working relationship with staff from user departments, other regional healthcare facilities, and hardware vendors must be maintained. The senior operator is under the supervision of the on call Manager whenever the Manager is unavailable. No managerial and supervisory responsibility.COMMON TO ALL IS JOB DESCRIPTIONS REGARDLESS OF LEVEL• Supports the Munson Medical Center mission statement. • Embraces and supports the Relationship Based Care philosophy of Munson Medical Center.• Safety is an individual's responsibility. Know the physical requirements of the job and work within those guidelines. Perform job duties safely at all times, utilizing learned body mechanics and transferring / lifting techniques. Plan your actions to promote safety. Report any unsafe situation / equipment according to hospital procedure.• Contributes to the team orientation of the Information Systems and, as such, is responsible for proper communication with pertinent department members.ESSENTIAL FUNCTIONS (Core 10 Key Descriptors):Functional Knowledge - • Troubleshooting, implementing, supporting, etc. HP Server Hardware, virtual solutions (VMWare, Xen, Provisioning), SAN Infrastructure (EMC Storage/HP EVA), XenApp (Citrix) Environment• Design, implement and troubleshoot Active Directory Structure and Group Policies. • Proficiency with Windows Server OS, IIS, Print Servers and Microsoft Office applications;• Potential to manage and support Exchange 2010• Acts as on-site contact for system environment as it relates to issue resolution. Actively works to prevent problems• Provides operational support of technology.• Provides concise, timely, and detailed written documentation of activities related to service requests. Depending on the SLA agreements, seeks others to assist with the problem.• Maintains technical documentation on department processes.• Monitors, troubleshoots, and resolves issues that have been escalated in the server environment using established procedures. • Monitors safety systems and the physical security of the Data Center and ensures that policies and procedures are followed.• Works with vendors or application analysts to resolve issues with various applications such as HP, VMware, Cisco, Cerner, etc.• Maintains proper security at all times. Makes recommendation for improving security within IS.• Documents hardware and software problems when they occur, contacts the appropriate vendors or analysts, and acts as a contact person throughout the resolution process.• Maintaining operating documentation for the department.• Performs pre-defined operations during downtime procedures. Assists with the development of the documentation and recommends areas for improvement.• Monitor critical systems and Hughes Drive cameras.• Participates on teams within the IS department if interest expressed.• Works to resolve conflicts within the Server and Desktop team as well as Information Systems.Contributions and Achievements • Demonstrates initiative and looks for opportunities for improvement. • Seeks involvement in large/complex projects that span IS and the organization.• Consistently delivers on tasks/assignments that challenge current development/skill level.• Participates in defining strategy and tactics.Business Knowledge • Demonstrates in-depth awareness of customers and their major business functions within area of expertise.• Recognizes opportunities for customers, such as process redesign/optimization or leveraging functionality of systems.• Understands technical solutions and works with vendors to find solutions.• Demonstrates general understanding of healthcare operations (outside area of expertise).• Participates in work outside specific area of business/expertise.Coaching and Mentoring • Actively seeks to mentor and develop junior team members and peers.• Actively seeks new ways to organize work to meet the skills and strengths of peers/junior team members.• Actively seeks learning opportunities to develop and challenge current skill level and to stay current with industry direction.Leadership • Leads medium projects groups using defined methodology. • Recognizes needs, proposes new ideas, and defines scope, requirements, and timetables..... click apply for full job details