Sr. Program Manager, EMEA (Remote Opportunity, Europe)

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Posted 2 days ago United States Salary undisclosed
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Job Description

Status: Full Time, Remote (Germany/Western Europe Preferred)

Manager: Claudius Jaeger, Sr. Director, Sustainability

Are you a catalyst for change? A driver to new destinations? A steward for sustainability? If those are some of the attributes that describe you, then read on. We are looking for ambitious bring-it-on-problem-solvers who are dedicated to doing whats right for the planet. Join our team and help make the circular economy a reality right now.

From product packaging to government documents and more, Digimarc enhances nearly any form of media with a digital identity that is reliably and easily scanned. Shipping boxes, auto parts, and plastic bottles each take on individual identities with Digimarc technology. We believe our digital watermarks can address some of the planets most challenging issues, such as plastic waste in our oceans impacting climate change or counterfeit products in our supply chains threatening consumer safety. We believe the talent of every employee can make a difference. We are a publicly traded company (NASDAQ: DMRC) operating since 1995. Join us and help contribute to a better future. We are Digimarc.

THE CHALLENGE

We develop new technologies that authenticate products, increase traceability, and improve recyclability. As part of the high-profile HolyGrail 2.0 project focused on pioneering the use of digital watermarks for a circular economy, we are enabling companies to reach their recycling and recycled-content goals. We are seeking a Senior Program Manager that helps us with this ambition and ensures that our customers and partners are supremely successful with and engaged by Digimarc.

You will be responsible for effectively onboarding accounts onto our services, spurring usage in the early stages, providing ongoing support, and training, and building high customer satisfaction. You will work with your accounts actively to help them utilize Digimarc towards their business strategy, as well as acting as the voice of your customers internally at Digimarc. Creative, energetic, and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Digimarc. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating those solutions to the users.

WHAT YOU WILL DO

Manage and coordinate company recycling efforts, including Holy Grail 2.0

Run EU-based projects on brand authentication, traceability and other Digimarc solutions

Support brands, retailers, pre-media partners and suppliers and formulate, organize and monitor project delivery within scope, time, and budget

Interface between their senior executives/managers and Digimarc personnel, and coordinate with NA-based team members

Act as a liaison and lead cross-functional teams and cross-project activities, such as the coordination of enhanced, embossed, or molded products, support sales efforts, and partner with sales team to formulate and execute a sales strategy to exceed revenue and customer expectations

Manage the long-term relationship with customers to ensure retention and satisfaction

Manage the day-to-day detailed aspects of multiple projects: manage communication, risk, change, and track and report progress

Understand customer processes and needs and articulate the requirements to our internal teams

Understand customer processes and requirements covering hardware requirements within the supply chain and provider networks

Assist in any additional responsibilities, as directed by management

WHAT WE ARE LOOKING FOR

Passionate about understanding customers needs and driving towards customer success

Excellent interpersonal skills and demonstrated ability to collaborate effectively with a broad range of individuals, groups, partners, and departments

Ability to manage multiple priorities and initiatives, requiring outstanding time management and organizational skills

Strong written and oral communication, including presentation skills and ability to translate technical jargon

Customer orientation and ability to present complex information to diverse audiences

Strong business acumen and ability to quickly absorb new technologies

Strong attention to detail and result oriented

Ability to work extended hours and travel when required

Passion in participating, creating and sustaining a diverse and inclusive culture where individuals and teams can do their best work and unlock their potential

Alignment with the core Digimarc values: collaborative, curious, and courageous

EDUCATIONAL & EXPERIENCE MINIMUM REQUIREMENTS

Minimum 10 years of experience in the packaging and print industry

Strong track record in managing complex projects and delivering value to customers

Proven project and relationship management experience

Experience working with international businesses

Bachelors degree in associated field preferred

Familiarity with CRM systems, such as Salesforce; agile practices a plus

Fluent in English and German, French a plus

Experience in software development or recycling industry is a plus

Digimarc is seeking diverse applicants. We are an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor. We want the best people who share our values.

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.