Sr. People Operations Coordinator

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign’s People Operations team is looking for a Sr. People Operations Coordinator to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees’ experience, helping to build a workplace where everyone feels valued.

This position is an individual contributor role reporting to the Sr. Manager, People Operations.

Responsibility

• Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors

• Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems

• Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience

• Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities

• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding

• Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish

• Create and maintain physical onsite and electronic employee files

• Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy. Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes

• Maintain and assist with the timely tracking of various recruiting processes. Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS

• Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team

• Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree or experience in the HR related field

• 3+ years of HR or Recruiting related work experience in a high growth organization

• Experience with Brazil and Mexico employment requirements, policy, and procedures

• Experience with Workday or other HCM Systems

Preferred

• Experience with ServiceNow HR Ticketing system

• Strong Experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc)

• Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus

• Excellent attention to details and interpersonal skills

• Ability to think outside of the box and work in a fast paced, high volume environment

• Ability to exercise sound judgment and discretion, maintaining confidentiality when required

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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