Sr Inside Sales Representative

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.

Qorvo is All Around You! We manufacture innovative RF solutions at the center of connectivity to enable high-performance applications for advanced wireless devices, wired and wireless networks and defense radar and communications for 5G networks, cloud computing, the Internet of Things, and other emerging applications. Our people are always at the core of Qorvo’s innovation. Qorvo is a place to stretch your imagination and push boundaries to achieve success.

It is an exciting time to be a part of Qorvo’s High Performance Analog Products. Qorvo’s HPA manufactures and markets high performance RF and mixed signal integrated circuits for the communications markets that connect, protect and power the world. Our customers trust Qorvo to meet and exceed requirements and deliver advanced RF technologies to enable their most complex technical challenges and applications. Our products address connectivity both wired and wireless networks, the smart home and the IoT, broadband, aerospace, defense, and automotive.  Our customers rely on us to solve the industry’s most complex engineering problems. And that takes brain power and willingness to create and innovate.  Join us and help us continue to create cutting edge technologies for a more connected world all around you.

Sr. Inside Sales Representative (ISR): The Senior Inside Sales Representative is responsible for managing customer relationships, driving revenue growth, and supporting sales initiatives within an assigned territory or account base. This role serves as a key contributor to the sales team, leveraging experience and product knowledge to deliver value to customers and achieve business objectives.

Summary:

Inside Sales proactively are the first to interface with customers with any issue which affects the product we ship them: QA issues, delivery issues, change notices and LTBs.  They work directly with field sales to keep them updated on customers’ sales orders, deliveries, issues and other key information gleaned from discussion with the customer's procurement group, which may affect ongoing and/or new business at their customer(s).  Inside Sales continually review forecast information versus actual sales, reviews active quotations and drive to fill orders against quotations. The ISR provides sales support service to inbound customer inquiries and performs outbound calls as appropriate to prospective and general market customers, following up on sales quotes, request for information, and product evaluations.

Responsibilities:

• Focuses on account management of strategic and focused key accounts
• Demands deep industry knowledge and conflict resolution
• Mentoring or coaching inside sales representatives.
• Partner with sales, business development, and cross-functional teams to support strategic initiatives

• Drive quarterly revenues with existing customers by proactively requesting orders based upon:   usage from the customer, contractual usage and forecast input from the sales team.
• Maintain general product knowledge of COO, lead-times, available Inventory and/or specific manufacturing strategies to assist customers when placing orders for specific products.
• Communicate and appropriately directs customers to generally available Qorvo products and product-related information based on their specific application requirements and/or product needs.
• Assist and advise customers and prospects to the best of their ability in resolving and answering general product questions.
• Provide support with SFDC sales quotations as needed by sales team and/or supporting new prospect business opportunities within assigned sales regions.
• Manage monthly SFDC forecast of ongoing production programs / opportunities for assigned accounts within the sales region
• Perform outbound follow-up calls related to recent sales quotes, request for information, and product evaluations.
• Communicate to Field Sales and Management issues gleaned from discussions with the customer’s procurement group that could affect ongoing business and propose solutions to remedy the issue.

Required Skills 

• Excellent customer service skills 
• Outstanding conflict resolution, problem solving, and negotiation skills 

• Demonstrated ability to exercise tact, discretion and sound judgement
• Strong verbal and written communication, listening and interpersonal skills 
• Good organizational and time management skills 
• Excellent analytical skills  

Required Qualification:   

• 5+ years of Account Management, Inside Sales, or Customer Service experience
• Bachelors degree in a business-related field of study or equivalent level of experience and training.   
• Knowledge of Order to Cash (OTC), supply chain and logistics processes.  
• Experience with ERP systems, especially SAP 
• Experience working within Salesforce

Preferred Qualifications:

• Experience in the Semiconductor/RF industry

Location:

This is a remote position that will be based in Massachusetts.

This position is not eligible for visa sponsorship by the Company. 

Competitive base salary commensurate with experience: $61,100- $79,500 (subject to change dependent on physical location) 

Posted salary ranges are made in good faith. Qorvo reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as external competitiveness and internal comparability. 

Base compensation is one element of Total Rewards offered at Qorvo. More information on the Total Rewards package can be shared upon request. 

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MAKE A DIFFERENCE AT QORVO   

 We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.

We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to any characteristics protected by applicable law, including race, color, religion, sex (as defined by law), national origin, age, military or veteran status, genetic information, or disability.