Sr Customer Success Manager – Remote

Ecolab is seeking an experienced Senior Field Success Manager to join the Digital Connected Devices – Field Success team in Europe. This role focuses on enabling field teams (District Managers & Sales Reps) to drive adoption, value realization, and revenue growth from Ecolab’s digital connected device portfolio.

This position operates in a multi‑country, cross‑cultural environment and partners closely with regional Sales leadership, Product, Training, and Communications teams to ensure digital connected device adoption and readiness across Europe.

What’s in it For You:

• Lead digital connected device adoption across a diverse European region
• Partner with cross‑functional teams to improve field enablement and execution
• Influence how digital tools and connected devices are adopted at scale
• Work in a supportive environment focused on continuous improvement and growth

What You Will Do:

• Ensure consistent execution of field enablement programs and digital adoption strategies across countries
• Adapt global enablement approaches to regional needs while maintaining standardization and scalability
• Manages and develops Field Success Managers while remaining directly involved in day‑to‑day field success execution.
• Execute rollout strategies for digital tools and connected devices including (but not limited to): 3DTRASAR®, DISH IQ™, AQUA IQ™, and Pest Intelligence
• Serve as a liaison between EUROPE FSMs and Ecolab Digital leadership
• Align with regional Sales and leadership teams on priorities and adoption goals
• Support change management across countries through clear expectations and follow‑up
• Consolidate field feedback from across Europe and collaborate with Product Owners to prioritize improvements
• Partner with Training and Communications teams to ensure consistent, clear, and region‑appropriate messaging
• Monitor adoption, engagement, and satisfaction metrics across FSM‑led initiatives
• Identify and implement strategies to improve field productivity and digital connected device utilization
• Deliver virtual and in‑person training sessions, workshops, and enablement activities
• Reinforce best practices and success stories to accelerate adoption and build confidence in the field
• Equip field teams with training, documentation, and support resources.

Minimum Qualifications:

• Bachelor’s degree in engineering, Business, Communications, or  related field.
• 10 years of experience in field enablement, digital transformation, or customer success.
• 3 years of experience leading teams or managing people.
• Strong understanding of field operations and digital platforms.
• Up to 30% overnight travel required
• Fluent in English language

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.