About this Job
As a Global Microsoft Dynamics 365 Senior Business Analyst, you ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. This role will be focused primarily on the needs of our sales and finance users and report to the Global Sales/Finance Dynamics 365 Product Owner as we enhance our newly implemented global instance of Microsoft Dynamics 365 Customer Engagement (recently transitioned to from Salesforce CRM).
Understand the sales and finance business needs within Dynamics 365 by connecting regularly with stakeholders and key users across the business
Communicate needs to development leads and work together to plan global improvements that meet business needs
Build and prioritize backlog of epics and user stories
Refine user stories with the development team and work back with stakeholders for any questions/feedback. Ensure user stories clearly articulate business needs and include mocks/supporting documentation as needed to ensure shared expectations for the dev team.
Plan sprints and release timing for epics; oversee progress to hit targeted release dates
Help lead sprint planning sessions with the CRM development team to explain epics and stories and ensure there is a shared understanding of the needs
Validate that sprint stories meet acceptance criteria; create bugs when needed and work with dev team to get resolved
Validate that completed epics can be released
Coordinate with Product Owners from other workstreams where there are cross-stream impacts
Help to ensure there are necessary plans/materials for change management and release communications
Work hand in hand with project managers, program managers and project teams to ensure successful implementations