Spanish Speaking Video Streaming Support - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment is excited to offer an excellent opportunity for a Spanish Speaking Video Streaming Support Specialist in a remote position based in Greece! You will play a crucial role in assisting Spanish-speaking customers with their video streaming inquiries. Your responsibilities will include troubleshooting technical issues, guiding users through account setup, and delivering exceptional service, all from the comfort of your home. If you have a passion for technology and enjoy helping others, we would love to hear from you!


Responsibilities

  • Provide high-quality customer support to Spanish-speaking users via phone, email, and chat regarding video streaming services.
  • Troubleshoot and resolve technical issues related to streaming services, accounts, and devices.
  • Guide customers in setting up their accounts and navigating through various features of the platform.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with technical teams to address complex problems that may arise.
  • Stay updated on industry developments and product changes to effectively assist customers.

Requirements

  • Fluency in Spanish and English; knowledge of additional languages is a plus.
  • Previous experience in customer support, ideally in technology or entertainment.
  • Strong problem-solving skills and technical aptitude related to streaming technologies.
  • Excellent communication skills, with a strong commitment to customer satisfaction.
  • Experience with CRM systems and general computer applications.
  • Willingness to work flexible shifts, including evenings and weekends as required.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

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